NetXMS Support Forum

Quote from: Filipp Sudanov on November 19, 2025, 07:03:12 PMI'd recommend to migrate to MySQL, MSSQL or Postgres (I personally prefer the last option, but it's just whatever you are comfortable with).

Works with PostgreSQL (default settings) without issues - confirmed. And once again - thank you 

Quote from: Filipp Sudanov on November 21, 2025, 03:43:38 PMIs this still with SQLite?

Yes. I remember the advice on using any other DB and I might switch to another one later, although that would be too much for my needs and I preffer concept "The easier the better", i.e. the less extra software. But generally speaking if SQLite is provided as an option - it has work correctly.

Quote from: Filipp Sudanov on November 19, 2025, 06:58:24 PMmean that something is not good with the server process (netxmsd).

So, running NetXMS service with -D 9 argument brought following as for now:
Thread "Recurrent scheduler" does not respond to watchdog thread
Log doesn't seem to contain much useful information .. should I upload mini or full dump somewhere?

2025.11.21 05:21:44.306 *D* [dc.poller          ] ItemPoller: wakeup
2025.11.21 05:21:44.306 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server [100]
2025.11.21 05:21:44.306 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server-Backup [186]
2025.11.21 05:21:44.306 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object MikroTik hAP ac2 [190]
2025.11.21 05:21:44.306 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server-Backup BMC [209]
2025.11.21 05:21:44.306 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object MikroTik L009UiGS-2HaxD [216]
2025.11.21 05:21:45.313 *D* [dc.poller          ] ItemPoller: wakeup
2025.11.21 05:21:45.314 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server [100]
2025.11.21 05:21:45.314 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server-Backup [186]
2025.11.21 05:21:45.314 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object MikroTik hAP ac2 [190]
2025.11.21 05:21:45.314 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server-Backup BMC [209]
2025.11.21 05:21:45.314 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object MikroTik L009UiGS-2HaxD [216]
2025.11.21 05:21:46.325 *D* [dc.poller          ] ItemPoller: wakeup
2025.11.21 05:21:46.325 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server [100]
2025.11.21 05:21:46.325 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server-Backup [186]
2025.11.21 05:21:46.325 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object MikroTik hAP ac2 [190]
2025.11.21 05:21:46.325 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object Server-Backup BMC [209]
2025.11.21 05:21:46.325 *D* [dc.poller          ] ItemPoller: calling DataCollectionTarget::queueItemsForPolling for object MikroTik L009UiGS-2HaxD [216]
2025.11.21 05:21:46.535 *E* [watchdog          ] Thread "Recurrent scheduler" does not respond to watchdog thread
2025.11.21 05:21:46.535 *D* [obj.macro          ] NetObj::expandText(sourceObject=100 template='Thread "%1" is not responding' alarm=0 event=3268 instance='(null)')
2025.11.21 05:21:46.535 *D* [event.corr        ] CorrelateEvent: event SYS_THREAD_HANG id 3268 source Server [100]
2025.11.21 05:21:46.535 *D* [event.corr        ] CorrelateEvent: finished, rootId=0
2025.11.21 05:21:46.535 *D* [event.proc        ] EVENT SYS_THREAD_HANG [20] at {0} (ID:3268 F:0x0001 S:4 TAGS:"") FROM Server: Thread "Recurrent scheduler" is not responding
2025.11.21 05:21:46.535 *D* [event.policy      ] EPP: processing event 3268
2025.11.21 05:21:46.535 *D* [event.policy      ] Event 3268 match EPP rule 24
2025.11.21 05:21:46.535 *D* [obj.macro          ] NetObj::expandText(sourceObject=100 template='SYS_THREAD_HANG_%1' alarm=0 event=3268 instance='(null)')
2025.11.21 05:21:46.535 *D* [obj.macro          ] NetObj::expandText(sourceObject=100 template='%m' alarm=0 event=3268 instance='(null)')
2025.11.21 05:21:46.535 *D* [obj.macro          ] NetObj::expandText(sourceObject=100 template='' alarm=0 event=3268 instance='(null)')
2025.11.21 05:21:46.535 *D* [alarm              ] AlarmManager: adding new active alarm, current alarm count 0
2025.11.21 05:21:46.535 *D* [db.cpool          ] Handle 0000013967CF42E0 acquired (call from c:\jenkins\workspace\release-windows\src\server\core\alarm.cpp:676)
2025.11.21 05:21:46.536 *D* [db.cpool          ] Handle 0000013967CF42E0 released
2025.11.21 05:21:46.536 *D* [obj.notify        ] Sending object change notification for Server [100] (flags=0x00000000)
2025.11.21 05:21:46.536 *D* [obj.notify        ] Sending object change notification for LAN 10G (10.10.10.0/24) [103] (flags=0x00000000)
2025.11.21 05:21:46.536 *D* [obj.notify        ] Sending object change notification for Default [4] (flags=0x00000000)
2025.11.21 05:21:46.536 *D* [obj.notify        ] Sending object change notification for Entire Network [1] (flags=0x00000000)
2025.11.21 05:21:46.536 *D* [obj.notify        ] Sending object change notification for LAN (192.168.128.0/24) [105] (flags=0x00000000)
2025.11.21 05:21:46.536 *D* [obj.notify        ] Sending object change notification for Infrastructure Services [2] (flags=0x00000000)
2025.11.21 05:21:46.536 *D* [client.session.0  ] Sending compressed message CMD_ALARM_UPDATE (344 bytes)
2025.11.21 05:21:46.536 *D* [db.writer          ] SQL request queued: INSERT INTO alarm_events (alarm_id,event_id,event_code,event_name,severity,source_object_id,event_timestamp,message) VALUES (?,?,?,?,?,?,?,?)
2025.11.21 05:21:46.536 *D* [event.proc        ] Event 3268 with code 20 passed event processing policy
2025.11.21 05:21:46.536 *D* [obj.macro          ] NetObj::expandText(sourceObject=100 template='Node status changed to CRITICAL' alarm=0 event=3269 instance='(null)')
2025.11.21 05:21:46.536 *D* [db.cpool          ] Handle 0000013967CF42E0 acquired (call from c:\jenkins\workspace\release-windows\src\server\core\dbwrite.cpp:321)
2025.11.21 05:21:46.536 *D* [event.corr        ] CorrelateEvent: event SYS_NODE_CRITICAL id 3269 source Server [100]
2025.11.21 05:21:46.536 *D* [client.session.0  ] Message dump:
...

Quote from: Filipp Sudanov on November 19, 2025, 06:58:24 PMYes, messages about
Thread "Syncer Thread" does not respond to watchdog thread
Thread "Recurrent scheduler" does not respond to watchdog thread
mean that something is not good with the server process (netxmsd).

Exactly. I'll try to check via Process Manager the thread stack - if/when it hangs up again.

Quote from: Filipp Sudanov on November 19, 2025, 06:58:24 PMFirst thing to check memory consumption by netxmsd, may be it goes up and system starts swapping.
What are the specs of the machine? What DB do you use?

Supermicro X10DRi-T, 64 Gb RAM, 2x Xeon E5-2683 v3, 1 Tb NVMe SSD with paging file.
Does not look like lack of memory, but I'll be watching that too.

Quote from: Filipp Sudanov on November 19, 2025, 06:58:24 PMIs the DB on the same machine?

Yes

Quote from: Filipp Sudanov on November 19, 2025, 07:03:12 PMFrom another thread is seems that you've installed with SQLite. This could be the reason for server locking.

I'm aware of the fact that SQLite is not made for heavy loads and I'm going to monitor less than ten devices (home server, dad's pc, my desktop, few routers - mostly not to worry about HDDs in RAID and to be sure WireGuard is ok). But that hanging up has happened when NetXMS was freshly installed and was monitoring only itself, then I've added one MikroTik router monitored via SNMP with default settings, - which is hardly any bit of load.

Quote from: Filipp Sudanov on November 19, 2025, 07:03:12 PMI'd recommend to migrate to MySQL, MSSQL or Postgres (I personally prefer the last option, but it's just whatever you are comfortable with).

One you've configured parameters for the new DB in netxmsd.conf, and ran "nxdbmgr init" to initialize new databases's tables, you can use

nxdbmgr import <path-to-your-sqlite-db>

to migrate your exising sqlite database into the new one.

I'll keep that in mind, thank you - I really appreciate your help

We'll see how it works ...

Hi, everyone!

NetXMS becomes unresponsive via web-interface and Client both after about couple of hours after being started - without any specific reasons or any interaction with it.

OS: Microsoft Windows Server 2025 Version 24H2 (OS Build 26100.4946)

No events in Windows Event Log about that found.

NetXMS log:
2025.11.16 18:14:21.830 *I* [logger            ] Log file opened (rotation policy 2, max size 16777216)
2025.11.16 18:14:21.830 *I* [startup            ] Starting NetXMS server version 5.2.7 build tag 5.2-483-g0fe7ba4e30
2025.11.16 18:14:21.830 *I* [startup            ] System time zone is RTZ+03RTZDT
2025.11.16 18:14:21.830 *I* [logger            ] Debug level set to 0
2025.11.16 18:14:21.830 *I* [config            ] Main configuration file: C:\NetXMS\etc\netxmsd.conf
2025.11.16 18:14:21.830 *I* [config            ] Configuration tree:
2025.11.16 18:14:21.830 *I* [config            ] config
2025.11.16 18:14:21.830 *I* [config            ]  +- server
2025.11.16 18:14:21.830 *I* [config            ]      +- DBDriver
2025.11.16 18:14:21.831 *I* [config            ]      |    value: sqlite.ddr
2025.11.16 18:14:21.831 *I* [config            ]      +- DBName
2025.11.16 18:14:21.831 *I* [config            ]      |    value: C:\NetXMS\database\netxms.db
2025.11.16 18:14:21.831 *I* [config            ]      +- LogFile
2025.11.16 18:14:21.831 *I* [config            ]          value: C:\NetXMS\log\netxmsd.log
2025.11.16 18:14:21.835 *I* [startup            ] System hardware ID 17F0E422E9CDBD3F36E0B15735E86B5B448A3BE0
2025.11.16 18:14:21.839 *I* [db.drv            ] Database driver "sqlite.ddr" loaded and initialized successfully
2025.11.16 18:14:21.842 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
2025.11.16 18:14:21.842 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784
2025.11.16 18:14:21.858 *I* [startup            ] Server ID 348CF52680000029
2025.11.16 18:14:21.867 *I* [db.writer          ] DBWriter/Housekeeper interlock is OFF
2025.11.16 18:14:21.869 *I* [startup            ] Data directory "C:\NetXMS\var\crl" successfully created
2025.11.16 18:14:21.869 *I* [startup            ] Data directory "C:\NetXMS\var\mibs" successfully created
2025.11.16 18:14:21.873 *I* [crypto            ] Crypto library initialized (OpenSSL 3.0.17 1 Jul 2025)
2025.11.16 18:14:21.873 *I* [crypto.cert        ] Server certificate not set
2025.11.16 18:14:21.873 *I* [crypto.cert        ] Internal CA certificate not set
2025.11.16 18:14:27.038 *I* [macdb              ] OUI-24 database loaded (32548 entries)
2025.11.16 18:14:27.063 *I* [macdb              ] OUI-28 database loaded (4403 entries)
2025.11.16 18:14:27.091 *I* [macdb              ] OUI-36 database loaded (5046 entries)
2025.11.16 18:14:27.093 *I* [backup            ] Network device backup interface is not available
2025.11.16 18:14:27.093 *I* [2fa                ] 0 two-factor authentication methods loaded, 0 successfully initialized
2025.11.16 18:14:27.114 *I* [ndd                ] Network device driver AT loaded successfully
... (lots of records "Network device driver *** loaded successfully") ...
2025.11.16 18:14:27.149 *I* [ndd                ] Network device driver WESTERSTRAND loaded successfully
2025.11.16 18:14:27.151 *E* [obj.init          ] NetObj::loadCommonProperties() failed for Zone object Default [4]
2025.11.16 18:14:30.349 *I* [event.proc        ] Parallel event processing disabled
2025.11.16 18:14:30.349 *I* [snmp.agent        ] Build-in SNMP agent is disabled
2025.11.16 18:14:30.351 *I* [snmp.trap          ] Local SNMP engine ID set to 8000DF4B0520100804020100
2025.11.16 18:14:30.351 *I* [snmp.trap          ] Listening for SNMP traps on UDP socket 0.0.0.0:162
2025.11.16 18:14:30.351 *I* [snmp.trap          ] Listening for SNMP traps on UDP socket :::162
2025.11.16 18:14:30.351 *I* [snmp.trap          ] SNMP trap receiver started on port 162
2025.11.16 18:14:30.354 *I* [beacon            ] Beacon poller will not start because beacon host list is empty
2025.11.16 18:14:30.355 *I* [ldap              ] LDAP synchronization thread will not start because LDAP synchronization is disabled
2025.11.16 18:14:30.365 *E* [agent.tunnel      ] Tunnel listener cannot start because server certificate is not loaded
2025.11.16 18:14:30.365 *I* [comm.listener      ] SocketListener/Clients: listening on 0.0.0.0:4701
2025.11.16 18:14:30.366 *I* [comm.listener      ] SocketListener/Clients: listening on [0.0.0.0]:4701
2025.11.16 18:14:30.366 *I* [comm.listener      ] SocketListener/MobileDevices: listening on 0.0.0.0:4747
2025.11.16 18:14:30.366 *I* [comm.listener      ] SocketListener/MobileDevices: listening on [0.0.0.0]:4747
2025.11.16 18:14:30.368 *I* [licensing          ] Number of managed nodes restricted to 250
2025.11.16 18:14:30.368 *I* [startup            ] Server initialization completed in 8539 milliseconds
2025.11.16 18:14:30.368 *I* [startup            ] NetXMS Server started
2025.11.16 20:08:07.734 *E* [watchdog          ] Thread "Syncer Thread" does not respond to watchdog thread
2025.11.16 20:11:47.775 *E* [watchdog          ] Thread "Recurrent scheduler" does not respond to watchdog thread
I know that's not much information.
Is there anything else I could provide to help fixing/resolving the issue?

Quote from: Filipp Sudanov on November 14, 2025, 07:44:16 PMAlso note that SQLite is for testing only as it may not handle multiple parallel queries well. But is should be fine for a few tenths of nodes.

Yep, thank you, - I've read about that; although I hardly have any experience with databases.
It's basically for less than 10 computers - home server, desktop etc.

Btw - I'm not sure that hardware vendor/model/serial number recognition is strictly maintained (sure, there are thousands of devices), but just in case - it does not work 100% correct in terms of fields (WD Blue HDDs, also Kingston memory is not recognized at all):

Quote from: Filipp Sudanov on November 14, 2025, 12:06:10 PMIn case of SQLite database login and password is not used. There is no need to check "Create database and database user before initialization". Just fill in "Path to database file", folders in that path should exist after installer finishes extracting files, so C:\NetXMS\server.db should be fine. NetXMS will create the database automatically.

Oh, thank you so much - indeed that worked: installation was successfully completed, now "NetXMS Core" service is running, log does not contain any error messages and login at web-interface (installed afterwards) works ok.

I'd suggest - it would be handy if "Create database and database user before initialization" and afields below it would be grayed out in the installer if SQLite is selected.

Hi everyone!

I'm trying to install NetXMS Server on freshly installed Windows Server 2025 as Administrator like following:

• Path: default (C:\NetXMS) (1)
• Selected Components: default
• Select Additional Tasks: default (Initialize database etc - all checked)
• Initialize Database:
  
  • Database type: SQLite
  • Path to database file: C:\NetXMS\database\netxms.db
  • Create database and database user before initialization: checked
  • DBA login name: admin
  • DBA password: netxms

In the end of installation console window appears:
NetXMS Database Manager Version 5.2.7 Build 5.2-483-g0fe7ba4e30

Creating database and user...
Database creation is not implemented for selected database typeUnable to create database or user

***** PRESS ANY KEY TO CONTINUE *****
which according to Process Explorer is a result of command run by installer:
"C:\NetXMS\bin\nxdbmgr.exe" -c "C:\NetXMS\etc\netxmsd.conf" init -P -F sqlite -C "admin/netxms"

File "C:\NetXMS\etc\netxmsd.conf" contains following: (2)
DBDriver=sqlite.ddr
DBName=C:\NetXMS\database\netxms.db
LogFile=C:\NetXMS\log\netxmsd.log

Service "NetXMS Core" is not running and restarting it manually results in just it getting stopped.


File "C:\NetXMS\log\netxmsd.log" contains:
2025.11.13 07:29:28.774 *I* [logger            ] Log file opened (rotation policy 2, max size 16777216)
2025.11.13 07:29:28.774 *I* [startup            ] Starting NetXMS server version 5.2.7 build tag 5.2-483-g0fe7ba4e30
2025.11.13 07:29:28.774 *I* [startup            ] System time zone is RTZ+03RTZDT
2025.11.13 07:29:28.774 *I* [logger            ] Debug level set to 0
2025.11.13 07:29:28.774 *I* [config            ] Main configuration file: C:\NetXMS\etc\netxmsd.conf
2025.11.13 07:29:28.774 *I* [config            ] Configuration tree:
2025.11.13 07:29:28.774 *I* [config            ] config
2025.11.13 07:29:28.774 *I* [config            ]  +- server
2025.11.13 07:29:28.774 *I* [config            ]      +- DBDriver
2025.11.13 07:29:28.778 *I* [config            ]      |    value: sqlite.ddr
2025.11.13 07:29:28.778 *I* [config            ]      +- DBName
2025.11.13 07:29:28.778 *I* [config            ]      |    value: C:\NetXMS\database\netxms.db
2025.11.13 07:29:28.778 *I* [config            ]      +- LogFile
2025.11.13 07:29:28.778 *I* [config            ]          value: C:\NetXMS\log\netxmsd.log
2025.11.13 07:29:28.782 *I* [startup            ] System hardware ID 4BC690221DCA064F134C1B617A5D939F646BBA48
2025.11.13 07:29:28.790 *I* [db.drv            ] Database driver "sqlite.ddr" loaded and initialized successfully
2025.11.13 07:29:28.792 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
2025.11.13 07:29:28.792 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784
2025.11.13 07:29:28.796 *E* [db.drv            ] SQL query failed (Query = "SELECT var_value FROM metadata WHERE var_name='SchemaVersion'"): no such table: metadata
2025.11.13 07:29:28.796 *E* [db.drv            ] SQL query failed (Query = "SELECT var_value FROM config WHERE var_name='DBFormatVersion'"): no such table: config
2025.11.13 07:29:28.796 *E* [db                ] Unable to get database schema version

I tried to add following lines to nextxmsd.conf:
DBServer=localhost
DBLogin=admin
DBPassword=netxmsIt did not help any bit.

General question: what is wrong and how can I fix it?

Extra questions:

• Would it be correct to install to "C:\Program Files\NetXMS" ?
• Should nextxmsd.conf contain DBServer, DBLogin and DBPassword parameters? - They are not added automatically