Hi.
NetXMS is monitoring nodes over a VPN.Every so often, the VPN will die. When this happens, NetXMS (rightfully) marks the nodes as down but when the VPN comes back, the nodes never get marked as up.
If I manually run the status it says the following
[10.02.2021 09:00:09] **** Poll request sent to server ****
[10.02.2021 09:00:09] Poll request accepted
[10.02.2021 09:00:14] Starting status poll for node Remote-RouterOS RB960PGS-6.40.9
[10.02.2021 09:00:14] Checking SNMP agent connectivity
[10.02.2021 09:00:14] Starting status poll on interface ether1
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether1
[10.02.2021 09:00:14] Starting status poll on interface ether2
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether2
[10.02.2021 09:00:14] Starting status poll on interface ether3
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether3
[10.02.2021 09:00:14] Starting status poll on interface ether4
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether4
[10.02.2021 09:00:14] Starting status poll on interface ether5
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether5
[10.02.2021 09:00:14] Starting status poll on interface sfp1
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface sfp1
[10.02.2021 09:00:14] Starting status poll on interface bridge1
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface bridge1
[10.02.2021 09:00:14] Node is connected
[10.02.2021 09:00:14] Finished status poll for node Remote-RouterOS RB960PGS-6.40.9
[10.02.2021 09:00:14] Node status after poll is CRITICAL
[10.02.2021 09:00:14] **** Poll completed successfully ****
Why would the poll status remain CRITICAL and what can I do to reset it?
NetXMS is monitoring nodes over a VPN.Every so often, the VPN will die. When this happens, NetXMS (rightfully) marks the nodes as down but when the VPN comes back, the nodes never get marked as up.
If I manually run the status it says the following
[10.02.2021 09:00:09] **** Poll request sent to server ****
[10.02.2021 09:00:09] Poll request accepted
[10.02.2021 09:00:14] Starting status poll for node Remote-RouterOS RB960PGS-6.40.9
[10.02.2021 09:00:14] Checking SNMP agent connectivity
[10.02.2021 09:00:14] Starting status poll on interface ether1
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether1
[10.02.2021 09:00:14] Starting status poll on interface ether2
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether2
[10.02.2021 09:00:14] Starting status poll on interface ether3
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether3
[10.02.2021 09:00:14] Starting status poll on interface ether4
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether4
[10.02.2021 09:00:14] Starting status poll on interface ether5
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface ether5
[10.02.2021 09:00:14] Starting status poll on interface sfp1
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface sfp1
[10.02.2021 09:00:14] Starting status poll on interface bridge1
[10.02.2021 09:00:14] Current interface status is NORMAL
[10.02.2021 09:00:14] Retrieving interface status from SNMP agent
[10.02.2021 09:00:14] Interface status retrieved from SNMP agent
[10.02.2021 09:00:14] Interface is NORMAL for 357 polls (1 poll required for status change)
[10.02.2021 09:00:14] Interface status after poll is NORMAL
[10.02.2021 09:00:14] Finished status poll on interface bridge1
[10.02.2021 09:00:14] Node is connected
[10.02.2021 09:00:14] Finished status poll for node Remote-RouterOS RB960PGS-6.40.9
[10.02.2021 09:00:14] Node status after poll is CRITICAL
[10.02.2021 09:00:14] **** Poll completed successfully ****
Why would the poll status remain CRITICAL and what can I do to reset it?