NetXMS Support Forum

Hi

Weird! now it shows 3 links, can someone point out what might be going on here

Regards

Clifford

Hi

Any idea as to why the map links have double connections between nodes? this is when I add seed nodes in the L2 topology map

screenshot attached

Regards

Clifford

Hi!

Yes your right, there is no sound and no vibration

However, the status of the node as critical is displayed

Regards

Clifford Dsouza

Hi

Upgraded to 3.1

was hoping the sound thing would work in the latest release of the android app, but it doesn't,

it's the same notification sound don't play on critical alarms

Regards

Clifford Dsouza

Im trying to setup XMPP messaging for NetXMS

192.168.1.X (NetXMS 2.2.17) -- Production Server – Debug set to 6
XMPP Works fine, XMPP message is triggered when a node changes state to down or Up but many times the message is delayed or is missed
Tail -f /var/log/netxmsd |grep xmpp shows messages being triggered when a node change state

192.168.1.Y (NetXMS 2.2.17)  – Test Server – Debug set to 6
Tail -f /var/log/netxmsd |grep xmpp shows NO messages being triggered when a node change state
However I am able to get responses from the server show commands via xmpp client


192.168.5.Z (NetXMS 3.0) – Test server -- Debug set to 6
Tail -f /var/log/netxmsd |grep xmpp shows NO messages being triggered when a node change state.
However I am able to get responses from the server show commands via xmpp client

Looks like the test setups work like 1-way communication.

I have double-checked the configuration between the working and  the non-working systems they are exactly identical

Ejabberd XMPP Server –
Tcpdump shows messages being triggered from 192.168.1.X – production server  but no XMPP responses from the test systems when the same done is down,
The users configured in ejabberd show as online

Need help in getting this working as this was the alternative to the Netxms android not playing alert sounds


Edit:  I have noticed that when I configure server action (Email) +(XMPP)

The mail is generated instantly when our node goes down, but the XMPP message is not trigerred even though the event processing policy is instructed to use XMPP also as server action along with email action.

Regards

Clifford Dsouza

Hi

I'm using NetXMS 2.2.17 on CentOS Linux release 7.6.1810 (Core)

When I restart the NetXMS service, the service shows as running, however, I cannot connect to the console,

What I see is that the process still runs in the background even I issue a systemctl stop netxmsd command

and even though the systemctl status netxmsd show the process as dead

What I then need to do is that kill the process and the start the NetXMS service in order to get things working,

is there a solution to this issue?

The same happens when I do a service stop, wait a few seconds and the issue a service start command, the service shows as running but I still cannot connect to the console


Edit: I have observed the same behavior with V3.0.2329

Regards

Clifford Dsouza

Hi Filipp,

Just to let you know, the critical sound alert plays on an old Moto3 Power handset,

However, it does not play on the following phones that I tested

Samsung J7 (2016)
Redme Note5 Pro,
Moto G5 S plus,
Xiaomi Redmi Note 7 Pro


I think i will move on to XMPP options to get notification alarms on my phone
meanwhile, if u find something please do let me know.

Thanks
Clifford Dsouza

Hi Filipp

thanks for your responses and good to know it works for you, make me think I do have hope for this to get working

at first, I thought it may be my handset, but then I tried with 3 different handsets, but no luck

am attaching screenshots, please let me know what I may be doing wrong.

Regards

Clifford Dsouza

Hi Filipp

I did that, but the alarm does not sound when any node goes down

btw does it work for you?

Regards

Clifford Dsouza

isnt anyone using the android app?

would have really helped me if I could get the alarm sounds working


Regards

Clifford

Thanks Victor

Worked!!

Regards

Clifford Dsouza

Hi

Alarm sounds do not work in NetXMS android app

am running the latest Version 3.0.2329

and android apk Version 3.0.2284

I need the app to play a ringtone when a critical alarm is detected

Regards

Clifford Dsouza

Thanks, Filipp for the reply, actually I am able to log in, but am not able to access anything in NetXMS, ive lost permission on all objects somehow while trying to change permission for a user

Regards
Clifford Dsouza

Hi,

I am able to log in as admin but unable to access anything, this happened due to some change in access permission, how do I reset so I can get access to all of Netxms as admin?

all I can see is Templates, Dashboard, Network Maps and Business service in the object browser

Regards

Clifford Dsouza

Hi

We have redundant circuits for some of our destinations, sometimes we experience latency on a given path, is it possible to disable a port on a device via netxms if the associated circuit experiences latency so the more reliable redundant link takes over

Regards
Clifford Dsouza