NetXMS Support Forum

Hi Victor,

there are three files in the  C:\NetXMS\WebUI\logs  Directory:

commons-daemon.2021-04-13.log    (attached in the last post)
nxwebui-stderr.2021-04-13.log          (only one line of content  "Failed to start service.")
nxwebui-stdout.2021-04-13.log         (empty file)

Are there any log at other locations or can i activate verbose logging for the WebUI Service?

Greetings
Marco

Hello @all,

today i installed NetXMS Server V3.8.267: Server runs, no CRT Error from Agent... :-) ... Thanks for the Patch Viktor... :-)

I installed the WebUI Server V3.8.262 too, but the service doesn't start... I tried to run the service as "Lokales System" (as Frank suggested) but the service still doesn't start.

I attached the Log File from the WebUI service.. Maybe one of the Devs can take a look into it...


Greetings
Marco

Hi Victor,

thanks for the fast response. I try the new version at release and will post a feedback.

Greetings
Marco

Hi suphu,

many thanks for the infos... We have logwatch.nsm enabled at every NetXMS Agent installation. So, i would wait with the upgrade to 3.8, until a new version is available...

Are there any infos from the NetXMS developers for this (maybe) bug?

Greetings
Marco

Hey Frank,

thanks for the hint with the Service User...  :-)   I check it at my next try to install V3.8.

Have anyone any idea whats the "CRT Error" of the Agent means?  So i can take a look at my installation to find any errors or prerequesits that i need for the update to 3.8.226?

Greetings
Marco

Hello @all,

today i updated NetXMS Server (Windows 10 64bit, MySQL 5.7) from V3.7.130 to V3.8.226...

The NetXMS Server seems to run properly but the NetXMS WebUI + Reporting Server (both same Version as NetXMS Server) doesen't start.

The NetXMS Agent (at the NetXMS Server) drops thousands and thousand of errors per second in Windows Eventlog (Message: "CRT Error"). Open the NetXMS Console seems to hang in cause of the thousands of Windows Eventlog Alarms from Agent. We have high CPU Usage on NetXMS Server for the windows eventlog service in cause of the many Errors generated by Agent.

Due to this behaviour I have restored the complete NetXMS Server to the previous Version (V3.7.130).

Are there any prerequesits for V3.8.226 i have to do or install on NetXMS Server that i can upgrade to V3.8.226 ??


Greetings
Marco

Hello Victor,

i replaced the war file and now the WebUI is up again... 

Many thanks for the fast response and help...

Greetings
Marco

Where can i get the jetty version? I installed the WebUI with the NetXMS Windows Installer...

Hello @all,

with WebUI V3.5.103 we get the following Error if we access the NetXMS Admin Panel in browser (System is Win10 64bit, NetXMS Server V3.5.90):

-----------------------------------------------------
HTTP ERROR 404

Problem accessing /. Reason:

    BridgeServlet: /

Powered by Jetty://
-----------------------------------------------------

Have anyone this issue too?

Greetings
Marco

Hello @all,

the download from the WebUI Installer (https://www.netxms.org/download/releases/3.4/netxms-webui-3.4.318-x64.exe) leads to an 404 HTTP Error.

Can anyone fix this, please...  Many thanks.

Greetings
Marco

Thanks for the hint... 

Do you know if libvirt bundelt with the netxms agent package (debian) or must i install libvirt?

Greetings
Marco

Hello @all,

is there a chance to get ESX Hypervisor monitoring with vmgr.nsm/libvirt on a NetXMS Server (installed at Windows 10) to work?

Greetings
Marco

Hello Victor,

tried (on WinSvr2008R2 64bit + WinSvr2016 64bit) and worked... :-)

Many thanks for the fast response...

Greetings
Marco

OK, I've got the log. Last Entrys are these:

---------------------------------------------------------
2020-03-03 10:51:50.498   -- File entry --
2020-03-03 10:51:50.498   Dest filename: C:\NetXMS\bin\libethernetip.dll
2020-03-03 10:51:50.498   Time stamp of our file: 2020-03-02 20:23:22.000
2020-03-03 10:51:50.498   Dest file exists.
2020-03-03 10:51:50.498   Time stamp of existing file: 2020-03-02 20:23:22.000
2020-03-03 10:51:50.498   Installing the file.
2020-03-03 10:51:50.504   Successfully installed the file.
2020-03-03 10:51:50.504   -- File entry --
2020-03-03 10:51:50.504   Dest filename: C:\NetXMS\bin\libnetxms.dll
2020-03-03 10:51:50.504   Time stamp of our file: 2020-03-02 20:23:24.000
2020-03-03 10:51:50.504   Dest file exists.
2020-03-03 10:51:50.504   Time stamp of existing file: 2020-03-02 20:23:24.000
2020-03-03 10:51:50.504   Installing the file.
2020-03-03 10:51:50.528   DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:51.528   DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:52.528   DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:53.528   DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:54.528   Message box (Abort/Retry/Ignore):
                          C:\NetXMS\bin\libnetxms.dll
                         
                          An error occurred while trying to replace the existing file:
                          DeleteFile failed; code 5.
                          Zugriff verweigert.
                         
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
---------------------------------------------------------

I'm searching for a process blocking the libnetxms.dll with Sysinternals Process Explorer but there are no such process.

I've got the same warning at installing the server upgrade to V3.2.380 at today morning, but after a few clicks on Retry the server installer goes onwards...

Hello @all,

we try to install Winx64 Agent 3.2.380 with "/Verysilent /Server=X.X.X.X" Paramter on an WinSvr2008R2 but the installation hang (please see attachment). The installer is executed by our software deployment agent that runs as system user.

If i install the agent normal with gui (without any parameter) the installation runs smooth without errors.

With the V3.2.350 there are no problems at "verysilent" installation.

I want to provide more infos from the stuck installation, is there a install log paramter setting that i can use?

Greetings
Marco