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General Support / Re: Problem creating tunnel between server and agent
« Last post by dj on May 27, 2020, 04:45:07 pm »

What agent versions you are using, and on what platform? We've seen such issue with Windows agents and it was solved by rebuilding agent with newer OpenSSL.

Hi Victor,

I tried the 3.3.314 windows x64 agent on both Win7-x64 and server2019-x64

General Support / Re: Unable to query SQL Server 2016 using dbquery.nsm
« Last post by stoffmann on May 27, 2020, 12:30:23 pm »

I think You mean "Mixed Mode Authentication" in SQL Server? This is enabled. Password only uses upper and lowercase chars with some numbers.
Checking the SQL server logs shows that there is no try to login from the login used by the agent.
Very strange.

Do You have more ideas?


General Support / Re: Agent update fails when cpu @ 100%
« Last post by Egert143 on May 27, 2020, 10:56:15 am »
In Package Manager:
  • Uploading
  • File transfer failed

Upgrade log:

General Support / Re: Ubiquiti ap instance discovery turns into unsupported
« Last post by Egert143 on May 27, 2020, 10:18:26 am »
They are present yes.

Also, sometimes when the station disconnects for short ammount of time then forcing dci poll will clear unsupported errors. Other times when station is down longer, i have to manualy resolve and terminate them.
Do you have SYS_DCI_ACTIVE events in event log for that node?
General Support / Re: Ubiquiti ap instance discovery turns into unsupported
« Last post by Egert143 on May 27, 2020, 09:09:43 am »

Default EPP is present and active, that generates alarm with sys_dci_disabled / sys_dci_unsupported. Also one that terminates alarms with sys_dci_active.

Any other ideas why certain node dci wount get cleared ? When i check dci history its older than unsupported alarm date, so its definitly old dci and not new. maybe somthing with instance discovery is messing with auto alarm termination ?

configuration looks good. Is hybrid authentication enabled? Also, could it be that password contains some characters that could be misinterpreted (like: ; # ' ")?

Best regards,

server should generate event SYS_DCI_ACTIVE when DCI state changes from "unsupported" to "active". Make sure that you are processing this event in EPP and use correct key to terminate alarms generated with SYS_DCI_UNSUPPORTED.

Best regards,
General Support / Re: vmgr.nsm connection to VMware vCenter server
« Last post by Victor Kirhenshtein on May 27, 2020, 07:26:05 am »
Actually we already decided that we have to move from libvirt to direct interaction with VMWare API (as we already did for XEN) - it's just question of available time and resources.

Best regards,
General Support / Re: Windows event viewer agent errors
« Last post by sNsReal on May 26, 2020, 11:20:56 pm »
Thanks, that fixed the issue!
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