Now that my create help desk ticket object tool is working (right click on alarm ==> Tool ==> Create Service Desk Ticket), it could be improved by being able to provide a list of choices which a user could chose from then gets passed through from Display Name into Name for that field.
I cannot depend on the user to type upper / lower case text that I want to populate that are case and wording specific - I just want them to choose from a list.
CA / Broadcom Service Desk Manager is pretty pedantic with its numerous mandatory fields and any spelling or case mismatch means no ticket created.
Depending on which support group I would assign the ticket to, I would like to present a list of options on who to assign the ticket to.