NetXMS Support Forum

I am unable to operate UPS monitoring with the netxms agent. Through the device software I use the megatec protocol and it works but I can't get it via an agent
Here is my setup:

ConfigIncludeDir = C:\NetXMS\etc\nxagentd.conf.d
LogFile = {syslog}
# DebugLevel = 6
FileStore = C:\NetXMS\var
SubAgent = winperf.nsm
SubAgent = ups.nsm

[UPS]
Device = 0:"COM1:":MEGATEC

This is the error message:
Cannot establish communication with device #0 "MEGATEC-COM1:"

thanks for the help

I'm using NetXMS 3.2.400

Hi,

make sure that other UPS software is not running when you try to monitor it via agent - otherwise COM port could be in use and agent may not be able to use it.

Best regards,
Victor