NetXMS Support Forum

English Support => General Support => Topic started by: Nikk on November 21, 2013, 04:10:02 PM

Title: DCI Errors
Post by: Nikk on November 21, 2013, 04:10:02 PM
Hi,

Which paremeter should I raise, if time to time I get dci errors? (see attachment)
DCIPollingInterval = 60
NumberOfDataCollectors = 45
Nodes ~ 80
DCI's ~ 300-350

Should I provide more information?

Thanks in advance,
Nikk
Title: Re: DCI Errors
Post by: Victor Kirhenshtein on November 21, 2013, 04:44:39 PM
What kind of DCIs are those problematic DCIs? If they are defined as ExternalParameter in agent, the problem may be due to command execution timeout. By default, both server and agent has quite small timeout for data collection (2 seconds) to prevent situation when one long-running external parameter delays collection of other DCIs. You can increase it if needed however. There are short description of relevant configuration parameters: https://www.netxms.org/forum/general-support/external-parameter-help/msg10080/#msg10080 (https://www.netxms.org/forum/general-support/external-parameter-help/msg10080/#msg10080).

Best regards,
Victor
Title: Re: DCI Errors
Post by: Nikk on November 21, 2013, 04:48:00 PM
They are just snmp dci's, and it is not always the same dci's!

Nikk
Title: Re: DCI Errors
Post by: Victor Kirhenshtein on November 21, 2013, 04:53:30 PM
It could be timeouts or packet drops. I also encounter devices that was not able to respond to multiple consecutive SNMP requests. Can you try to capture SNMP traffic between server and device to see what actually transmitted when errors pops up?

Best regards,
Victor
Title: Re: DCI Errors
Post by: Nikk on November 25, 2013, 10:31:46 AM
The thing is, that device (ProCurve Switch) is in remote location! I looked into wireshark, and seems like after requests from server, i'm getting back a bunch of empty packets. Maybe switch cannot respond back to multiple requests?

Thanks in advance,
Nikk
Title: Re: DCI Errors
Post by: Victor Kirhenshtein on November 25, 2013, 02:20:02 PM
What SNMP version you are using? I have a bad experience with ProCurve and SNMP v3 - we had to fall back to v2c in one installation because of intermittent problems with polling and data collection using v3.

Best regards,
Victor
Title: Re: DCI Errors
Post by: Nikk on November 25, 2013, 03:19:32 PM
Not my case, i'm using v2c :(