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Title: DCI is stopped and not polling data
Post by: Newbie_J on April 19, 2021, 02:12:56 PM

Hi,

In my netxms node one dci is suddenly stopped and not polling the data. Please guide me to resolve this. Need Your urgent support please

Title: Re: DCI is stopped and not polling data
Post by: Victor Kirhenshtein on April 20, 2021, 11:17:32 AM

Hi,

it's hard to tell from provided information. How do you collect those metrics? It looks like something custom. If those are external parameters on agent, check that agent is up and running, and check agent log for possible errors.

Best regards,
Victor

Title: Re: DCI is stopped and not polling data
Post by: Newbie_J on April 20, 2021, 12:21:26 PM

Thanks for your Reply.
Yes its custom. I checked my agent side. Its up and running and collecting the data at agent log. There are no errors from the agent log. Only in console its not showing the proper value. And the dci is stopped polling on 5th. Kindly provide your suggestions.

Title: Re: DCI is stopped and not polling data
Post by: Victor Kirhenshtein on April 20, 2021, 04:23:51 PM

Please show screenshot of DCI configuratio and agent config file. Also, set agent debug level to 6, start agent, do force DCI poll on one of problematic DCIs, and show agent log file.

Best regards,
Victor

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English Support => General Support => Topic started by: Newbie_J on April 19, 2021, 02:12:56 PM