NetXMS Support Forum

English Support => General Support => Topic started by: rdp_nextage on October 23, 2013, 09:59:41 AM

Title: Disconnection Problem
Post by: rdp_nextage on October 23, 2013, 09:59:41 AM
Hi All

I've installed the NetXms few days back on my Windows 7 pc (192.168.200.XX) and working fine with other PCs in the network connected with an ethernet switch and installed with Windows 7, Windows XP and Windows 2000 (all with 192.168.200.XX series).
Now i've introduced an equipment 'A' which sends SNMP traps (192.168.203.XX) to the network, which is connected with Windows 2000 PC to other Ethernet port with different IP class i.e. 192.168.203.XXX (internal routing is enabled). Now the problem is when i save the IP of the Windows 2000 PC (192.168.200.XX) as Gateway IP to my PC (so that i can receive traps from equipment 'A') and start the 'Core' service, the connection between equipment 'A' and Windows 2000 pc gets disconnected for say 5 seconds and then reconnects. it is happening every 60-90 seconds.

Please help.  :(

Thanx in advance
Randeep
Title: Re: Disconnection Problem
Post by: rdp_nextage on October 23, 2013, 12:26:23 PM
i've re-installed the NetXMS. Now the problem i've faced is that whenever i add Equipment 'A' into the network, somehow the connections between it and SQL2000 pc gets disconnected and reconnects after 4-5 seconds. its happening every 60-90 seconds.

FYI Equipment 'A' is running VxWorks.
Title: Re: Disconnection Problem
Post by: Victor Kirhenshtein on October 23, 2013, 07:04:31 PM
Hi!

60-90 seconds interval looks suspiciously close to status polling intervals. Could it be that this device drops connection when it receives few ICMP pings and TCP connection requests? If device is registered in NetXMS as a node, try to turn off status polling for it (in properties on "Polling" page) and see if it helps. Also, try to turn off network discovery if it is on.

Best regards,
Victor
Title: Re: Disconnection Problem
Post by: rdp_nextage on October 24, 2013, 02:43:35 PM
 :D Ok its working after stopping status polling.
Thanx