Hi everyone,
we need a status map dashboard for our first level support, so that active alarms can be seen easily over a big monitor hanging on the wall.
Problem is, alarms that are already acknowledged by second level shouldn`t be seen in this dashboard, so that the 1st level supporters aren't distracted by problems already worked on.
Is it possible to filter the ack'd alarms out of the status map in any way?
Thanks in advance,
Frank
Do you mean exactly "status map" dashboard element, or "Alarm viewer"?
Currently there is no filtering for both of them. But please describe in more details what do you want to achieve? Do you want to show status of a node as green, when alarm is acknowledged or something else?
Thanks for your reply!
Actually, the alarm should stay active in the alarm viewer, but when it is acknowledged it should be filtered out in the status map (dashboard element) i created for the first level support. They should see only active alarms that have not already been acknowledged by second level support.