NetXMS Support Forum

Hi,

Using NetXMS 1.1.1

I would like to find on which switch/port a device (PC) is connected given its MAC address.
I see the Find MAC address... menu item under the tools menu but when trying to use it I receive the following error:
Connection point information cannot be found.

Do I need to set something up before I can use this functionality?

Dan

Server should have access to MAC address tables on your switches to be able to find exact switch port. Do you have all your switches visible to NetXMS? Also this functionality was greatly improved in version 1.2.2, so I strongly recommend to do an upgrade.

Best regards,
Victor

Hi Victor,

After writing my question, I thought it would be a good idea to upgrade ;-)
(during install I had an issue of the installer not being able to overwrite many dll files in the bin directory. I was able to rename each of them manually in explorer and hit the retry button. The installer went on to copy the files. After doing so quite a few times the installation succeed.)

We have a mix of Nortel 55xx and Juniper EX 4xxx series switches which I yesterday manually added to NetXMS. For all of them, SNMP is discoverd and their interface information is displayed. I went on to activate auto-discovery to passive and active.
I've tried the right-click / tools / info /... on our switches and all seems to work.

What I find strange is that for all Windows PC's the interface object is unknown, NetXMS knows their IP but not their MAC. Windows machines with an agent installed do have correct interface objects, surly I don't have to install an agent on each machine to have it's MAC?

Is there anything else I should do?

BTW, is there a way to obtain information about the progress of the auto-discovery?

Dan

Quote from: DanG on July 27, 2012, 07:56:36 AM
What I find strange is that for all Windows PC's the interface object is unknown, NetXMS knows their IP but not their MAC. Windows machines with an agent installed do have correct interface objects, surly I don't have to install an agent on each machine to have it's MAC?

Currently NetXMS can obtain MAC address only directly from device, by SNMP or via agent. I plan to add setting MAC address for nodes without agent or SNMP based on ARP information. Hopefully it will be implemented in version 1.2.3.

Quote from: DanG on July 27, 2012, 07:56:36 AM
BTW, is there a way to obtain information about the progress of the auto-discovery?

No. There are feature request for that.

Best regards,
Victor

Victor,

Thanks for the info. As you may guess I'm looking forwards the release of 1.2.3. (nice number) 
Meanwhile I found the node for my mysterious MAC but that's a different story...

Regards,

Dan