NetXMS Support Forum

English Support => General Support => Topic started by: Malutki_27 on July 13, 2026, 06:15:53 PM

Title: incompatible version (6.2.1)
Post by: Malutki_27 on July 13, 2026, 06:15:53 PM
Hi
After upgrade from version 6.1.4 to 6.2.1 web interface shows incompatible version between server and client (webui). Both have been updated by installers from web. Installation on windows

Do I miss something ?
Title: Re: incompatible version (6.2.1)
Post by: Filipp Sudanov on July 14, 2026, 04:51:50 PM
If it was upgraded and the version is still stuck, the servlet container is most likely serving the old version from its work directory. In that case:

    Stop the container (the NetXMS WebUI service, if installed with the Windows installer)
    Delete the contents of the work directory — C:\NetXMS-WebUI\jetty-base\work with the installer's default prefix; the location may differ for other containers or a custom setup
    Start the container again

After that, do a full page reload in the browser.