NetXMS Support Forum

English Support => General Support => Topic started by: cbwecomm on August 19, 2025, 10:23:08 PM

Title: Inconsistent data/details between NetXMS Clients
Post by: cbwecomm on August 19, 2025, 10:23:08 PM
I'm logged into a client remotely (via remote session to another computer), and I have a client running on my local machine.  I'm logged in as the same user account.  

The DCI's are different between the two.  I have tried closing and restarting... I created a test, which appeared in both.  And I can delete the test item from the other machine (the one other than where I created it) and it disappears on both.    I'm not even sure how this could happen.  

(https://i.ibb.co/zhnKhTfJ/2025-08-19-12-13-30.png)
Title: Re: Inconsistent data/details between NetXMS Clients
Post by: cbwecomm on August 19, 2025, 10:27:58 PM
Actually, now my Test DCI has disappeared from the same client as well (but still shows on the other remote client). 

(https://i.ibb.co/7F7t6J7/2025-08-19-12-24-30.png)

Both of the missing DCIs are broken/not working (expected), and it throws an alarm saying they are unsupported (which, I know and would expect, no issue here).   

But is there something that removes an unsupported DCI from any client which did not create it?   Why would it be accessible on the original client, briefly appear on other clients, and then disappear when it switches to unsupported?
Title: Re: Inconsistent data/details between NetXMS Clients
Post by: normalcy on August 20, 2025, 02:17:24 AM
Up at the top right of the DCI tab, can you see the little three dots menu there?  Do you have 'show unsupported' or 'show hidden' un-ticked?  It could be that the local/remote management console has slightly different combo of preferences ticked.
Title: Re: Inconsistent data/details between NetXMS Clients
Post by: cbwecomm on August 20, 2025, 03:23:18 AM
:-[ :-[ :-[ 

hahaha.. wow.... I have never see those options before, but yes, that was the problem.  That's so dumb on my part!  Thank you for pointing this out!