Author Topic: Mac OS X Management Console Installation Error  (Read 6169 times)

saa85

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Mac OS X Management Console Installation Error
« on: October 20, 2013, 04:34:38 pm »
Hi,

For some reason i can not install management console on my mac (10.8.5).
Downloaded multiple times. Every time after installation I get an error that application is corrupted and should be moved to trash.
The previous version 1.2.8 runs fine, but can not connect to the server (which 1.2.9) - communication protocol error.

Is there anyone else experiencing similar problem?

Regards
Aram

Alex Kirhenshtein

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Re: Mac OS X Management Console Installation Error
« Reply #1 on: October 21, 2013, 12:11:06 pm »
I just tried on my laptop (1.8.5 with all updates, including recent Java update) – it works fine.

I used this image: https://www.netxms.org/download/nxmc/nxmc-1.2.9.dmg
File size: 29178676 bytes.
SHA1 hash of the file is b77ac923f46a16994e318cf51bf67a2c2686b130 (to check, open Applications -> Utilities -> Terminal, type "openssl sha1 ", drag nxmc-1.2.9.dmg to Terminal and press "enter")

You getting this error while trying to mount dmg file, at "Verify" stage — or it's after you drag "NetXMS Console.app" to Applications?

Just to be sure, I repacked dmg file, please try this one: https://www.dropbox.com/s/9rd0e164d9e60rf/nxmc-1.2.9.dmg

saa85

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Re: Mac OS X Management Console Installation Error
« Reply #2 on: October 22, 2013, 05:48:44 pm »
Hi,

Thanks for quick reply.
Tried the dmg files from both links (they have different sha1 hash).
DMG package mounts ok. I can copy the app to application folder. After I run "NetXMS Console.app" I get @“NetXMS Console” is damaged and can’t be opened. You should move it to the Trash.@

Anders

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Re: Mac OS X Management Console Installation Error
« Reply #3 on: October 23, 2013, 10:48:50 am »
I have the exact same symptom as saa85 on my Mac.

I have tried it on a 10.8.5 and today with 10.9. Same problem.

Anders

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Re: Mac OS X Management Console Installation Error
« Reply #4 on: October 23, 2013, 11:01:12 am »
If you really need NetXMS Console version 1.2.9 a temporary solution could be to:

1. Download https://www.netxms.org/download/nxmc/nxmc-1.2.9-macosx-cocoa-x64.tar.gz and extract the tar-archive.
2. Open a Terminal and navigate to the extracted folder.
3. Make the "nxmc" program executable.
Code: [Select]
chmod +x nxmc.app/Contents/MacOS/nxmc4. It should now be possible to start the application.

Alex Kirhenshtein

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Re: Mac OS X Management Console Installation Error
« Reply #5 on: November 07, 2013, 12:19:06 pm »
It seems to be related to Apple's Gatekeeper: http://support.apple.com/kb/ht5290

I'll try to replicate it on my systems

MarkusW

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Re: Mac OS X Management Console Installation Error
« Reply #6 on: November 09, 2013, 02:36:11 pm »
It seems to be related to Apple's Gatekeeper: http://support.apple.com/kb/ht5290


Indeed. I had the same problem. Turning off Gatekeeper did work. It's fine as a temporary work-around, but a real fix would be appreciated.

saa85

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Re: Mac OS X Management Console Installation Error
« Reply #7 on: November 09, 2013, 10:45:14 pm »
If you really need NetXMS Console version 1.2.9 a temporary solution could be to:

1. Download https://www.netxms.org/download/nxmc/nxmc-1.2.9-macosx-cocoa-x64.tar.gz and extract the tar-archive.
2. Open a Terminal and navigate to the extracted folder.
3. Make the "nxmc" program executable.
Code: [Select]
chmod +x nxmc.app/Contents/MacOS/nxmc4. It should now be possible to start the application.

Thanks. works now.

Alex Kirhenshtein

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Re: Mac OS X Management Console Installation Error
« Reply #8 on: November 19, 2013, 04:10:40 pm »
Could you please try this version: https://www.dropbox.com/s/wmwq997zlny55nk/nxmc-1.2.10.dmg?
This build is signed with proper keys from Apple, so it should work properly with Gatekeeper enabled.
Please note: it's built from from latest sources and incompatible with 1.2.9, so don't overwrite your existing app.

Anders

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Re: Mac OS X Management Console Installation Error
« Reply #9 on: November 29, 2013, 10:49:13 pm »
Could you please try this version: https://www.dropbox.com/s/wmwq997zlny55nk/nxmc-1.2.10.dmg?
This build is signed with proper keys from Apple, so it should work properly with Gatekeeper enabled.
Please note: it's built from from latest sources and incompatible with 1.2.9, so don't overwrite your existing app.

I can confirm that this version starts without any issues when the setting for "Allow apps downloaded from" is set to: "Mac App store and identified developers" under Security & Privacy.