NetXMS Support Forum

English Support => General Support => Topic started by: Luiz A. Camilo on February 25, 2008, 07:55:10 PM

Title: Netxms Alarm Viewer icons not displayed
Post by: Luiz A. Camilo on February 25, 2008, 07:55:10 PM

Hello there,

I´m using the 2.19 version for Windows.
When I open the alarm viewer on a desktop that has only installed the Agent, it displays me everything, less the icons in front of each iten in the columns Severity and State.
The images are like a square with a red cross inside.
I guess it´s a permission issue, but i´m an administrator on both machines.

Can someone help me ?
Title: Re: Netxms Alarm Viewer icons not displayed
Post by: Victor Kirhenshtein on February 26, 2008, 11:41:16 AM
AlarmViewer uses Internet Explorer to render the information page, and it looks like after upgrade to IE7 something was broken. We are working on a comletely new Alarm Viewer which will replace the old one.

Best regards,
Victor
Title: Re: Netxms Alarm Viewer icons not displayed
Post by: Luiz A. Camilo on February 28, 2008, 09:02:18 PM

Cool, thanks.
Title: Re: Netxms Alarm Viewer icons not displayed
Post by: Luiz A. Camilo on March 27, 2008, 04:33:52 PM
Using Filemon, I found out that the nxav.exe is trying to access the following path :
C:\Documents and Settings\<user>\Application Data\nxav-00000E04
And is getting "path not found"

I could notice that this folder is only created when the nxav.exe is running. if you close the Alarm Viewer, this folder is deleted. There´s all the icons inside this folder, but I don´t know why the executable isn´t finding it.

Just FYI .