NetXMS Support Forum

English Support => General Support => Topic started by: Nikk on October 07, 2013, 03:35:35 PM

Title: NetXMS server crash 1.2.9
Post by: Nikk on October 07, 2013, 03:35:35 PM
Hi,

At first good news, out company decided to use NetXMS as our main NM, so I am looking forward to further collaboration.

And the bad news, as I was messing around table DCI's, suddenly the server crashed and I'm not able to connect to server anymore.

I'm using Windows server 2012 on VMware.

From eventlog:
The NetXMS Core service terminated unexpectedly.  It has done this 13 time(s).
Faulting application name: netxmsd.exe, version: 0.0.0.0, time stamp: 0x5245b009
Faulting module name: nxcore.dll, version: 0.0.0.0, time stamp: 0x5245b008
Exception code: 0xc0000005
Fault offset: 0x0000000000030c37
Faulting process id: 0xa98
Faulting application start time: 0x01cec3537ac005db
Faulting application path: C:\NetXMS\bin\netxmsd.exe
Faulting module path: C:\NetXMS\bin\nxcore.dll
Report Id: c04027f8-2f46-11e3-93f9-00155d010211
Faulting package full name:
Faulting package-relative application ID:

And I also sent the crush dump results to [email protected].

Thanks in advance,
Nikk
Title: Re: NetXMS server crash 1.2.9
Post by: Victor Kirhenshtein on October 08, 2013, 08:58:29 AM
Hi!

Good news is good :)

I've found possible reason for a crash. Are you using SNMP tables? I can build a patched binary for you so you will be able to test it.

Best regards,
Victor


Title: Re: NetXMS server crash 1.2.9
Post by: Nikk on October 10, 2013, 12:33:28 PM
Hi,

Sorry for delayed response!

Yes, I was using SNMP tables! It would be nice, thank you!

Nikk
Title: Re: NetXMS server crash 1.2.9
Post by: Nikk on October 21, 2013, 11:52:24 AM
And so again server just stops working, but this time after trying to import configuration!
Tried to import Availability template from https://www.netxms.org/forum/general-support/sharing-standard-templates-for-netxms/

From server I get -  'Import Configuration' has encountered a problem. Cannot import configuration: Request timed out.
But crushdump is empty.

Nikk
Title: Re: NetXMS server crash 1.2.9
Post by: Victor Kirhenshtein on October 22, 2013, 01:50:13 PM
Hi!

Just checked on my test server - it can import this template. However, template is a bit broken. Please try attached one.

Best regards,
Victor
Title: Re: NetXMS server crash 1.2.9
Post by: Nikk on October 24, 2013, 10:50:17 AM
Hi,

Thank you, it worked fine :)

Nikk