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Title: netxmsd 1.2.6 crashes unexpected
Post by: Joos68 on March 15, 2013, 11:09:40 AM

Hello Viktor,
since we update NetXMS to version 1.2.6 the netxmsd crashes approximately every 30 min.
We are running on Windows Server 2008R2 and using a MS SQL 2008r2 DB

The Event log shows following:

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Faulting application name: netxmsd.exe, version: 0.0.0.0, time stamp: 0x51279362
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x7d2c
Faulting application start time: 0x01ce1e6038a998bb
Faulting application path: C:\NetXMS\bin\netxmsd.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

I can also send you a crash dump.

Any idea?

Regards,
Jörg

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Victor Kirhenshtein on March 15, 2013, 11:18:20 AM

Hi!

Crash dump could be very helpful.

Best regards,
Victor

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Joos68 on March 15, 2013, 11:35:16 AM

Hi Victor,

you can download the crash dump here: https://mc.gmx.net/client/index.html?path=cdump%20von%20Hesse.Joerg%40gmx.net&token=BF4D8CA5611A87DA&mandant=01&locale=de&viewType=0&lang=de&username=@nonymous&incarnation=gmx_de (https://mc.gmx.net/client/index.html?path=cdump%20von%20Hesse.Joerg%40gmx.net&token=BF4D8CA5611A87DA&mandant=01&locale=de&viewType=0&lang=de&username=@nonymous&incarnation=gmx_de)

Best regards,

Jörg

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Joos68 on March 20, 2013, 09:34:24 AM

Hi Victor,

any news on this?
Additional Information: The crash occurs always after exactly 32 minutes.

Regards,

Jörg

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Victor Kirhenshtein on March 21, 2013, 11:46:23 AM

Hi!

No news yet. In the meantime, could you also add

CreateCrashDumps = yes
DumpDirectory = some writeable directory

to your netxmsd.conf? It will create NetXMS own crash dumps and info files in given directory.

Best regards,
Victor

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Joos68 on March 21, 2013, 12:11:19 PM

Hi Victor,

this is allready done.
Unfortunately, no crash dump were created by NetXMS during the crash.

Best regards,
Jörg

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Joos68 on March 26, 2013, 10:11:16 AM

Hi Victor,
I found the issue. I'm using a own NetworkDeviceDriver for Enterasys Switches which causing these unexpected crash.
But it is still a miracle, because everthing works fine with the old version (1.2.5) of NetXMS.
I can poll everything from the console (right mouse click -> poll -> topology, etc.) without any problems.
Only when the server does the automatic poll it crashes unexpected.
Any idea where I could have a look?
I attached also a log file with debug 9.

Best regards,
Jörg

Title: Re: netxmsd 1.2.6 crashes unexpected
Post by: Victor Kirhenshtein on March 26, 2013, 10:11:28 PM

Hi!

Did you recompile your custom driver after NetXMS server upgrade?

Best regards,
Victor

NetXMS Support Forum

English Support => General Support => Topic started by: Joos68 on March 15, 2013, 11:09:40 AM