NetXMS Support Forum

English Support => General Support => Topic started by: Luis Montaño on September 05, 2016, 09:10:51 AM

Title: Presets greater than 12 hour
Post by: Luis Montaño on September 05, 2016, 09:10:51 AM
Hi Everyone.
I created a graph on netxms.
It's cool when I select a preset lower that 12 hours, see attachment (preset1.PNG)
But when I select a preset greater than 12 hours, information about day and hours disappear,see attachment(preset2.PNG).
How can I solve this?
Thanks for the help.
pd: sorry if I make a mistake, I don't speak english very well
Title: Re: Presets greater than 12 hour
Post by: Victor Kirhenshtein on September 05, 2016, 01:40:01 PM
Hi,

is it web or desktop client?

Best regards,
Victor
Title: Re: Presets greater than 12 hour
Post by: Luis Montaño on September 05, 2016, 06:25:33 PM
I have the same problem with both consoles, desktop and web.
Netxms server(2.05) is installed on Windows Server 2012 + SQL server 2012
Netxms management console(2.05) is installed on Windows 10

Best Regards
Title: Re: Presets greater than 12 hour
Post by: Luis Montaño on November 29, 2016, 11:52:07 PM
I have the same problem with the version 2.07.
Do I have the same problem if I use a linux distro?
Title: Re: Presets greater than 12 hour
Post by: Luis Montaño on February 01, 2017, 08:55:05 PM
I have the same issue with version 2.08 and beta.
Is this a bug ?
Sorry, I want to make sure that I don't have anything wrong in my configuration.
Title: Re: Presets greater than 12 hour
Post by: aalexson on February 01, 2017, 10:59:34 PM
Victor back in November said this was a known bug.  I have not tried the release candidates to see if the problem was resolved.  I went from 2.06 to 2.08 (problem still persists).

https://www.netxms.org/forum/general-support/x-axis-legend-(time)-disappears/
Title: Re: Presets greater than 12 hour
Post by: Luis Montaño on February 02, 2017, 11:48:25 PM
aalexson Thanks for the help.
Also to inform you. I tried version "2.1-M2" and the issue persist.
Maybe you know if this bug has a number?
Title: Re: Presets greater than 12 hour
Post by: aalexson on February 03, 2017, 05:21:42 PM
I do not know what the bug number is.  I couldn't find it and I have not hear back from Victor when I inquired about the bug number so that I could monitor it's status.
Title: Re: Presets greater than 12 hour
Post by: Victor Kirhenshtein on February 06, 2017, 10:00:41 AM
Hi,

it was supposed to be fixed in 2.1-M2. Could you please give more details about your environment when 2.1-M2 is now working? Also, could you please try different browsers?

Best regards,
Victor
Title: Re: Presets greater than 12 hour
Post by: aalexson on February 06, 2017, 05:17:59 PM
Tatjana emailed me private and feels it is a timezone issue and was able to recreate this issue with my information.

I can confirm the issue occurs in the NetXMS Console for Mac, Chrome, Safari and Mozilla.
Title: Re: Presets greater than 12 hour
Post by: Luis Montaño on February 07, 2017, 04:15:51 PM
Quote from: Victor Kirhenshtein on February 06, 2017, 10:00:41 AM
Hi,

it was supposed to be fixed in 2.1-M2. Could you please give more details about your environment when 2.1-M2 is now working? Also, could you please try different browsers?

Best regards,
Victor

I have this issue with Netxms Console 2.1-M2 and previous, Web Console 2.1-M2 and previous(Chrome and Firefox).
I have used Windows7 64 bits +Sqlite and Windows server 2012 + MSSQL Server.
Title: Re: Presets greater than 12 hour
Post by: alexjhart on February 15, 2017, 02:18:54 AM
I'm still seeing this bug too. If I look at 1 day preset on a line chart from last values, the X-axis disappears (vs <12 hour). I'm seeing this on Netxms Console 2.1-M2 and Web Console 2.1-M2 (chrome), both from mac.

Also, related: https://www.netxms.org/forum/general-support/x-axis-legend-(time)-disappears/
Title: Re: Presets greater than 12 hour
Post by: Tatjana Dubrovica on February 15, 2017, 02:33:10 PM
Fix is not yet released. It will be included in 2.0.9 and 2.1-M3. Now it is available only in development branch (bug was in UI so if anyonle will make buld form development is is required to rebuild console).