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Title: Problems installing netxms-2.2.1-x64.exe
Post by: mark99 on December 16, 2017, 10:39:22 PM

Hi,

When I attempt to install 2.2.1 over 2.1.2 on a current Windows 10 machine, I get the error in the attached screenshot.

Using PostgreSQL 10 for the database.

I checked the database for errors before the installation.

I get the same error at the same point whether I run the installer as administrator or not.

I haven't changed any file permissions in the NetXMS folder hierarchy.

What am I missing?

Thanks,

Mark

Title: Re: Problems installing netxms-2.2.1-x64.exe
Post by: Victor Kirhenshtein on December 17, 2017, 12:16:14 PM

Hi,

very likely that some process still holds libnetxms.dll. Try to stop both server and agent services manually before running installer. Make sure that there are no other processes related to NetXMS running (session agents for example) - if they do, force stop those processes.

Best regards,
Victor

Title: Re: Problems installing netxms-2.2.1-x64.exe
Post by: mark99 on December 17, 2017, 06:41:05 PM

Thank you, Victor! That was the problem! The rest of the install went without any errors.

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English Support => General Support => Topic started by: mark99 on December 16, 2017, 10:39:22 PM