NetXMS Support Forum

Hi All

Now have I got this wrong. You have a remote proxy server on a remote LAN and agents connecting to this proxy, and the proxy is on a tunnel to the XMS server.

If the internet goes down on either side, I was on the understanding that agent data will be held on the proxy till the xms server makes a call for info.

At present if the internet goes down esp at the xms server side we get node down messages for all remote nodes/agents from the different LANs with different tunnel proxies like the xms server is constantly pulling in.

andy

What exactly version of NetXMS are you using?

Hi, thanks for getting back to me.

Version Server version: 4.5.0 (build 4.5-36-gf9c301e31d)

Andy

Ok. First thing to check - in node properties on Communication tab there is "Communication through external gateway". Is it unchecked for all these proxies and nodes?

communication through external gateway is unticked

Hello any more info, you said first thing what are the next steps


Andy

Hi All

Gather, there is no more support with the silence. 
Shame, it was looking good.

Has no one else had this issue ?

Hi!

I've checked with a developer yesterday - currently there might be issues with correlation for nodes that are behind proxy. This will be investigated whenever developer resources are available.