NetXMS Support Forum

English Support => General Support => Topic started by: augusteDOUAMBA on May 28, 2025, 11:59:39 PM

Title: Reporting schedule complete but no email
Post by: augusteDOUAMBA on May 28, 2025, 11:59:39 PM
Hi, I need your help to enable email notifications for my reporting.
The execution and rendering are working fine — no issues there.
The SMTP channel is working as I do receive summary emails.
However, I'm not receiving the specific notification with the attached report file.
Title: Re: Reporting schedule complete but no email
Post by: Filipp Sudanov on May 30, 2025, 03:58:29 PM
Reporthing server uses same configuration as alarm summary emails. However, currently does not send some of parameters configured in notification channel to the reporting server.
Reporting server is using javax.mail.transport to send emails. May be it's possible to configure additional parameters via java params when starting the reporting.

Can you show how you notification channel configuration looks like?
Title: Re: Reporting schedule complete but no email
Post by: augusteDOUAMBA on May 30, 2025, 07:00:37 PM
Yes, no problem! Thanks for your help — I appreciate it.
Please find the configuration attached.
Title: Re: Reporting schedule complete but no email
Post by: augusteDOUAMBA on June 09, 2025, 06:54:05 PM
Still waiting for help...
Title: Re: Reporting schedule complete but no email
Post by: Filipp Sudanov on June 20, 2025, 03:37:55 PM
Some improvements were made in transferring SMTP params to the reporting server - that will be in next patch release. But this should not affect your system, as parameters that you have in your configuration were transferred before these improvements.

Can you share your reporting server log for the moment when it should send the email.
If you are on Linux, this command should show it:
journalctl -u nxreportd
Title: Re: Reporting schedule complete but no email
Post by: augusteDOUAMBA on July 07, 2025, 06:16:03 PM
Hello, sorry for the delay! Please find below the result of the journalctl command as requested.