What options do we have available for integrating with external ticket systems?
For example, can we send outbound webhooks from netxms? Can we send out bound mqtt messages?
I am interested in the hearing about any external integration including and especially anything that is bi-directional. It would be nice to Open tickets in an external system and it would be even nicer if when those tickets got updated, the alarm got acknowledged and a ticket number was placed with the alarm. Does anyone have any guidance or thoughts on this topic?
Hi,
NetXMS has interface for ticketing system integration (called helpdesk link), but so far we have developed only two drivers - for Jira and for Redmine. What exact ticketing system you are interested in?
Some level of integration can be achieved with external scripts - you can run external commands as actions that will create tickets and you can use nxalarm command line tool to manipulate alarms from external scripts.
Best regards,
Victor
Thank you for responding. I will definitely take a look at the example, but sadly I do not normally program in that language. I am wondering if having an MQTT integration that is bi-directional could help in this case? I do a lot of work in node js and I am okay in Python, so it would be nice when version 3.0 is available.