NetXMS Support Forum

English Support => General Support => Topic started by: jdowney on October 14, 2010, 02:23:39 PM

Title: server crashes when creating graph
Post by: jdowney on October 14, 2010, 02:23:39 PM
Happens some times with I look at a months worth of data on a chart -

Server side error- Reporting queued error: faulting application netxmsd.exe, version 0.0.0.0, faulting module libnetxms.dll, version 0.0.0.0, fault address 0x00008

I am creating a graph from the following data -  2 second polling on a cisco switch port inbound / outbound traffic. (switch port is connected to a router I don't have control over.) I'm only storing the data for 30 days.

There is a transformation pattern for the data but I don't think this will make much difference as this is done when the data is stored. ( I think)

Let me know if you need any more info.
Title: Re: server crashes when creating graph
Post by: Victor Kirhenshtein on October 15, 2010, 02:15:16 PM
Hi!

What database you are using? Also, could you please enable crash dump generation on server and send generated dumps to [email protected]? You can enable crash dump generation by setting two parameters in netxmsd.conf:

CreateCrashDumps = yes
DumpDirectory = some existing directory writable by server process

Best regards,
Victor
Title: Re: server crashes when creating graph
Post by: jdowney on October 15, 2010, 03:01:16 PM
Database is running on Windows Server 2003 and MS SQL 2000. I've added the parameters to the config file. Do I need to restart the core service for this to take effect?
Title: Re: server crashes when creating graph
Post by: Victor Kirhenshtein on October 16, 2010, 12:12:58 PM
Yes, core service have to be restarted.

Best regards,
Victor