NetXMS Support Forum

English Support => General Support => Topic started by: clifford on November 01, 2019, 06:59:53 AM

Title: Server Restart Issues
Post by: clifford on November 01, 2019, 06:59:53 AM
Hi

I'm using NetXMS 2.2.17 on CentOS Linux release 7.6.1810 (Core)

When I restart the NetXMS service, the service shows as running, however, I cannot connect to the console,

What I see is that the process still runs in the background even I issue a systemctl stop netxmsd command

and even though the systemctl status netxmsd show the process as dead

What I then need to do is that kill the process and the start the NetXMS service in order to get things working,

is there a solution to this issue?

The same happens when I do a service stop, wait a few seconds and the issue a service start command, the service shows as running but I still cannot connect to the console


Edit: I have observed the same behavior with V3.0.2329

Regards

Clifford Dsouza




Title: Re: Server Restart Issues
Post by: Victor Kirhenshtein on November 04, 2019, 11:14:24 AM
Hi,

seems like deadlock on server shutdown. Please try to capture netxmsd thread states with attached script (preferably on 3.0).

Best regards,
Victor