NetXMS Support Forum

English Support => General Support => Topic started by: EvilClown on November 24, 2010, 01:09:00 AM

Title: Service Configuration Error
Post by: EvilClown on November 24, 2010, 01:09:00 AM
Hi,
I tried to configure HTTP services, which exists in our network environment.
I followed the tutorial given here https://www.netxms.org/forum/configuration/web-site-monitoring/?action=printpage (https://www.netxms.org/forum/configuration/web-site-monitoring/?action=printpage).
It seems that the poller has a problem to get the data.
The poll answers "Unable to check service due to agent or communication error".
Here some pictures to control the configuration I wrote:
http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto.png (http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto.png)
http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-1.png (http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-1.png)
http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-2.png (http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-2.png)
http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-3.png (http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-3.png)

I deleted Request URL to test if it helps, so this isn't the source of the problem.
I think at some point, the configuration has to be wrong.
Thanks for your help.
Title: Re: Service Configuration Error
Post by: Victor Kirhenshtein on November 24, 2010, 01:16:17 AM
Hi!

Did you load portcheck subagent on agent running on NetXMS server? Default service polling connection scheme is following:

NetXMS_Server ---> NetXMS_Agent on NetXMS Server Machine ---> service to check

unless you change poller node in network service configuration. If you are running your server on Linux, you should have something like


SubAgent = /opt/netxms/lib/libnsm_portCheck.so


in nxagentd.conf on NetXMS server machine.

Best regards,
Victor
Title: Re: Service Configuration Error
Post by: EvilClown on November 24, 2010, 01:51:41 AM
Yep,
the nxagentd.conf contains the line, and is running correctly.
Title: Re: Service Configuration Error
Post by: EvilClown on November 24, 2010, 02:39:55 AM
Works now, updated to 1.0.7... Weird.
We use Ubuntu Linux as operating system.