NetXMS Support Forum

English Support => General Support => Topic started by: mgthump on March 30, 2019, 06:18:49 PM

Title: slowness starting service proccess/timing out on terminal
Post by: mgthump on March 30, 2019, 06:18:49 PM
last few weeks i've ran into some really poor performance, i think it is database related.

I started to see error writing to database, full. errors in the debug screen after the service was started (sorry i didn't note the exact error) but it was resolved by shorting retention timers and reducing some nodes.    I changed the log retention time from 90 to 1 day to help clear it up, the low space error stopped. 

the attached screen shot was taken from the server while restarting the server process. it takes about 30 minutes to start, mostly posting this message over and over. a couple weeks ago it was about a minute to start. i've only got 1 user account, if this is some how related to that.   the server sits in a VM and all other functions and VMs seem to be ok.

i'm using 2.1.2, windows 7 OS, and sql server 2012.

any ideas what i can do to restore previous performance?


Thanks in advance!
Title: Re: slowness starting service proccess/timing out on terminal
Post by: mgthump on March 30, 2019, 06:50:53 PM
I forgot to mention,   terminals on all other computers except the server timeout and fail. they sit on synchronizing objects: work bench for a few minutes and fail. 
loading it on the server takes a long time, but does open.   checking the box for slow connection doesn't change it.

these problems started at the same time.
Title: Re: slowness starting service proccess/timing out on terminal
Post by: mgthump on March 30, 2019, 08:32:03 PM
after updating to 2.2.13, i get a little different message.