Print Page - Sound not playing on alarms android app

Title: Sound not playing on alarms android app
Post by: clifford on October 19, 2019, 11:57:32 AM

Hi

Alarm sounds do not work in NetXMS android app

am running the latest Version 3.0.2329

and android apk Version 3.0.2284

I need the app to play a ringtone when a critical alarm is detected

Regards

Clifford Dsouza

Title: Re: Sound not playing on alarms android app
Post by: clifford on October 25, 2019, 08:38:09 AM

isnt anyone using the android app? :-[

would have really helped me if I could get the alarm sounds working

Regards

Clifford

Title: Re: Sound not playing on alarms android app
Post by: Filipp Sudanov on October 25, 2019, 03:04:35 PM

In android app in settings -> Alarms there is section "Customize alarms by severity". If you click, e.g. critical alarms there, you can select sound for that severity level. By default it is set to "Silent".

Title: Re: Sound not playing on alarms android app
Post by: clifford on October 25, 2019, 03:08:13 PM

Hi Filipp

I did that, but the alarm does not sound when any node goes down

btw does it work for you?

Regards

Clifford Dsouza

Title: Re: Sound not playing on alarms android app
Post by: Filipp Sudanov on October 25, 2019, 03:59:52 PM

Yes, I just tested a SYS_NODE_DOWN event and it made sound in the Android app.
Do you have alarm generation configured in Event processing policy for your event?

Title: Re: Sound not playing on alarms android app
Post by: clifford on October 26, 2019, 10:43:26 AM

Hi Filipp

thanks for your responses and good to know it works for you, make me think I do have hope for this to get working

at first, I thought it may be my handset, but then I tried with 3 different handsets, but no luck

am attaching screenshots, please let me know what I may be doing wrong.

Regards

Clifford Dsouza

Title: Re: Sound not playing on alarms android app
Post by: clifford on October 28, 2019, 08:36:48 AM

Hi Filipp,

Just to let you know, the critical sound alert plays on an old Moto3 Power handset,

However, it does not play on the following phones that I tested

Samsung J7 (2016)
Redme Note5 Pro,
Moto G5 S plus,
Xiaomi Redmi Note 7 Pro

I think i will move on to XMPP options to get notification alarms on my phone
meanwhile, if u find something please do let me know.

Thanks
Clifford Dsouza

Title: Re: Sound not playing on alarms android app
Post by: clifford on December 03, 2019, 01:29:35 PM

Hi

Upgraded to 3.1

was hoping the sound thing would work in the latest release of the android app, but it doesn't,

it's the same notification sound don't play on critical alarms

Regards

Clifford Dsouza

Title: Re: Sound not playing on alarms android app
Post by: Tatjana Dubrovica on December 03, 2019, 04:20:47 PM

Hi,

I've created issue in issue tracker: https://track.radensolutions.com/issue/NX-1722

Is problem only with sound or there is also no vibration and no notifications?

Than you for detailed test.

Title: Re: Sound not playing on alarms android app
Post by: clifford on December 04, 2019, 07:13:38 AM

Hi!

Yes your right, there is no sound and no vibration

However, the status of the node as critical is displayed

Regards

Clifford Dsouza

NetXMS Support Forum

English Support => General Support => Topic started by: clifford on October 19, 2019, 11:57:32 AM