NetXMS Support Forum

English Support => General Support => Topic started by: jermudgeon on May 06, 2019, 11:46:35 PM

Title: Template DCI disappearance?
Post by: jermudgeon on May 06, 2019, 11:46:35 PM
In console version 2.2.13, I am able to move DCI template items to template groups. As template groups don't support DCI items, they disappear.

Is this expected behavior?
Title: Re: Template DCI disappearance?
Post by: Victor Kirhenshtein on May 13, 2019, 02:46:26 PM
Hi,

that's definitely a bug, we will check it.

Best regards,
Victor
Title: Re: Template DCI disappearance?
Post by: jermudgeon on May 13, 2019, 05:57:07 PM
Thanks, Victor.
Title: Re: Template DCI disappearance?
Post by: paul on May 23, 2019, 06:36:51 PM
I am having similar problem in 2.2.14. As soon as I add a template based on DCI, it looks OK - until I exit the console and start it again - template missing but still being applied to devices.

With all templates disappearing when this happens, can't do anything.

Strange part is cannot find my new templates either. I can find the default ones (that also disappear from the console) in \share\templates - but not the new ones.

I even tried importing the default templates that have disappeared - it says successful but still not visible.

*** 27th May - updated to 2.2.15.2. db check found templates with missing nodes but no nodes with unknown templates. Deleted complete installation and started again from scratch :( ***
Title: Re: Template DCI disappearance?
Post by: Victor Kirhenshtein on May 27, 2019, 08:44:36 AM
This was the bug in 2.2.14. Actually nxdbmgr check from 2.2.15.2 should have fixed that issue, you hadn't to reinstall everything.

Best regards,
Victor
Title: Re: Template DCI disappearance?
Post by: paul on May 27, 2019, 09:00:42 AM
The check did not fix anything and when looking at Data Collection Configuration, the DCI items were still showing template as unknown.

Now, thanks to the generosity of Tursiops, I have a Linux snmp template - so thought a clean install in case of the unknown templates.

The new template is in and already live - a fantastic day for an absolutely fantastic product.

:) :) :)