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NetXMS Support Forum

English Support => General Support => Topic started by: stebbo on November 07, 2023, 04:19:24 PM

Title: Timeout at "synchronising objects" while logging in
Post by: stebbo on November 07, 2023, 04:19:24 PM
Hello,

I am using client version 4.3.0 and try to connect to a server using version 4.3.5.
When logging in my client hangs on "synchronising objects". After 5 minutes it shows a timeout error.
My collegues do the same and dont't have any problems, so the issue must be with my setup.

I started the nxmcc.exe to get some more intel. The full log is attached but the last entries are:

"""
...
14:51:07.909 [ModalContext] INFO  org.netxms.client.NXCSession - Succesfully logged in, userId=22
org.netxms.client.NXCException: Request timed out
        at org.netxms.client.NXCSession.waitForSync(NXCSession.java:1627)
        at org.netxms.client.NXCSession.syncObjects(NXCSession.java:3168)
        at org.netxms.ui.eclipse.jobs.LoginJob.run(LoginJob.java:213)
        at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:122)
"""

What is the issue?
What do I need to do to fix the problem?

Thank you in advance!
Title: Re: Timeout at "synchronising objects" while logging in
Post by: Filipp Sudanov on November 07, 2023, 04:27:43 PM
First advice would be to try latest version of nxmc, for 4.3. it's 4.3.7
https://netxms.org/download/releases/4.3/
Title: Re: Timeout at "synchronising objects" while logging in
Post by: stebbo on November 08, 2023, 01:19:57 PM
Thank you for the answer!
Tried 4.3.7 but with the same result.
Title: Re: Timeout at "synchronising objects" while logging in
Post by: stebbo on November 13, 2023, 01:13:01 PM
The issue is solved. It has been a Problem with the VPN. Thank you anyways.
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