Print Page - v 3.8-382 Event processing policy

Title: v 3.8-382 Event processing policy
Post by: bobglock on June 03, 2021, 11:24:36 AM

Hi,

till this version on a ubuntu server 20.10, I'm not able anymore to send an e-mail when generate an alarm of node down. I've got the same smtp configuration in server configuration. Is something change?

Thanks in advance,

best regards

Bob

Title: Re: v 3.8-382 Event processing policy
Post by: Filipp Sudanov on June 03, 2021, 01:27:30 PM

Check Event Log, may be there are SYS_SMTP_FAILURE events. These can give some information on the reason.

Title: Re: v 3.8-382 Event processing policy
Post by: bobglock on June 03, 2021, 03:43:26 PM

Hi Filipp, there's the log:

"id": 10197698,
"rootId": 0,
"code": 22,
"name": "SYS_SMTP_FAILURE",
"timestamp": 1622718652,
"originTimestamp": 1622718652,
"origin": 0,
"source": 58849,
"zone": 0,
"dci": 0,
"severity": 1,
"message": "Unable to send e-mail to <[email protected]>: SMTP conversation failure",
"lastAlarmKey": "",
"lastAlarmMessage": "",
"tags": null,
"parameters": [
{
"name": "",
"value": "3"
},
{
"name": "",
"value": "SMTP conversation failure"
},
{
"name": "",
"value": "[email protected]"
},
{
"name": "",
"value": "NetXMS_A6: 47.906N.PIT.A-S01: Node down"
}
]
Any ideas? The SMTP server it's ok, I've already tested it.

Thanks

Bob

Title: Re: v 3.8-382 Event processing policy
Post by: Filipp Sudanov on June 03, 2021, 05:55:51 PM

try running

Code Select

tcpdump host your.smtp.server.address port 25
in the console of your server and making an attempt to send email.
Console output should show communication with mail server.

NetXMS Support Forum

English Support => General Support => Topic started by: bobglock on June 03, 2021, 11:24:36 AM