NetXMS Support Forum

English Support => General Support => Topic started by: kummerr on April 19, 2017, 09:23:35 PM

Title: Version 2.1-M3 Dashboard Issue
Post by: kummerr on April 19, 2017, 09:23:35 PM
Hi-

I have created several dashboards that have working flawlessly for several months.  After updating from V2.1-M2 to V2.1-M3 the line chart dashboard elements are not updating consistently.  I have verified that the DCI is configured properly and there is data in the database for the entire period.  I am using MySQL 5.6 for a database and have found that if I stop and restart the NetXMS Core service the problem goes away temporarily. 

The attached screen shot shows an example of before and after the update which occurred on April 3rd.

Any thoughts on how to resolve this issue?

Thanks in advance!
Title: Re: Version 2.1-M3 Dashboard Issue
Post by: Ēriks Jenkēvics on April 20, 2017, 10:57:43 AM
Hi!

Could you, please, provide which OS you are using, your server version and your agent version? Also, do you have agent data caching mode turned on?
Title: Re: Version 2.1-M3 Dashboard Issue
Post by: kummerr on April 20, 2017, 05:27:48 PM
NetXMS v2.1-M3-x64 is running on Windows 7 Enterprise edition.  The devices I'm monitoring are IP based wireless radios so I'm not using the agent.  I'm using a subagent to capture ping times and SNMP to capture all the other parameters I have setup on my dashboards.  I do have the agent (v2.1-M3-x64) installed on the NetXMS server as well.  I'm seeing the same gaps in the dashboard data from both the internal and SNMP origins within the DCI (see attached).
Title: Re: Version 2.1-M3 Dashboard Issue
Post by: kummerr on July 10, 2017, 10:52:39 PM
I'm not sure what was done, but this seems to have been resolved in the latest release (Version 2.1).

Happiness - Thank you!!!