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NetXMS Support Forum

English Support => General Support => Topic started by: jbriseno on January 09, 2021, 09:22:43 PM

Title: Whoops ! NetXMS server 3.7 Version 3.7.116 connection lost.
Post by: jbriseno on January 09, 2021, 09:22:43 PM
Hey there. I just upgraded netXMS server 3.7 Version 3.7.116 However it has the same problem found in the netXMS server 3.6 Connection with NetXMS server was lost. Press OK to close application. I attached a screenshot.

Any idea how to fix it?

Thanks in Advance

Jose
Title: Re: Whoops ! NetXMS server 3.7 Version 3.7.116 connection lost.
Post by: Victor Kirhenshtein on January 10, 2021, 09:37:05 PM
Hi,

could you please provide enable debug level 6 for tag client.* on server, and provide server log after next disconnect along with client application log?

Best regards,
Victor
Title: Re: Whoops ! NetXMS server 3.7 Version 3.7.116 connection lost.
Post by: jbriseno on January 11, 2021, 09:19:56 PM
Hi, Victor. Thank you for your  help. I attached the Deskstop Manage Console and netXMS  log files.

I hope these log files help

My best wishes

Jose
Title: Re: Whoops ! NetXMS server 3.7 Version 3.7.116 connection lost.
Post by: Victor Kirhenshtein on January 12, 2021, 09:32:08 AM
It's strange - there are no errors on either side, server reports normal connection closure:

2020.12.16 16:35:57.592 *D* [client.session.0   ] readSocket: connection closed

Timestamps are also quite old and not in sync between server and client - do you have correct time on server and client? If yes, are those logs latest for version 3.7? Also, are they in same time zone?

Best regards,
Victor
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