NetXMS Support Forum

Greetings.

I cant get Web UI working on Windows.

I have clean Server 2019 17763.3650
I have installed MySQL, created clean database. I have installed netxms-server-5.1.4-x64.exe and netxms-webui-5.1.4-x64.exe without any problems.

But I can't connect to web ui with Chrome, I don't even see an open port through the netstat -a command despite i see NetXMS Web UI (Jetty) is running in services.msc.

How do I make the web ui work through a browser?

Found this error in eventvwr.msc:
The name of the failed application: prunsrv.exe , version: 1.3.1.0, timestamp: 0x6271349d
The name of the failed module: prunsrv.exe , version: 1.3.1.0, timestamp: 0x6271349d
Exception code: 0xc0000005
Error offset: 0x0000000000007130
ID of the failed process: 0xb14
Launch time of the failed application: 0x01db97d1c1cf6ec6
The path of the failed application: C:\NetXMS\bin\prunsrv.exe
The path of the failed module: C:\NetXMS\bin\prunsrv.exe

If i try to manually start C:\NetXMS\bin\prunsrv.exe i receive:
C:\NetXMS\bin>prunsrv.exe
[2025-03-18 10:37:13] [warn] [ 3356] The system cannot find the Registry key for service 'prunsrv'.
[2025-03-18 10:37:13] [error] [ 3356] Load configuration failed.
[2025-03-18 10:37:13] [error] [ 3356] The specified file cannot be found.
[2025-03-18 10:37:13] [error] [ 3356] Apache Commons Daemon procrun failed with exit value: 2 (failed to load configuration).
[2025-03-18 10:37:13] [error] [ 3356] The specified file cannot be found.

How can i resolve the issue?

prunsrv.exe is related to NetXMS reporting service.

Did you install web UI to the default folder? In this case is should be in C:\NetXMS-WebUI\
C:\NetXMS-WebUI\readme.txt has information on the ports.
C:\NetXMS-WebUI\logs has logs, pls examine them and attach here if needed.