NetXMS Support Forum

Hello.

Ubuntu 20 ships with libmysqlclient version 8, which is not compatible with older 5.7 (and conflicts with mariadb connector).

Try netxms-dbdrv-mariadb instead.

32bit builds are not supported by the framework we use (Eclipse RCP), so it's not possible for the moment.
You can install Web interface instead (on any 64bit capable system) and access it from 32bit system with the web browser.

"nxdbmgr reset-system-account" unlock account "system", not "admin".
Login as system/netxms, then change password for user admin in user manager and re-lock user "system"

What's in /etc/netxmsd.conf?
When installed, netxms-server package show following message:

NetXMS server is installed but currently stopped.

Additional steps required:

1. Edit default configuration file (/etc/netxmsd.conf)

2. Load database schema

   nxdbmgr init

3. Start daemon with command:

   systemctl start netxms-server


I've updated installation guide a bit, it should be pushed to to web soon.

MySQL driver is not available on Ubuntu / Mint 20. You can use mariadb driver instead, it's compatible.

If you installed server from packages, nxdbmgr should be in /use/bin (and it's in default path)

Web UI - install jetty or tomcat, then deploy nxmc.war from the web site.

Hello.

Please provide your support contract ID, I'll check why issue is still pending and prioritize it.

You can use nxshell for that:

from org.netxms.client.datacollection import DataCollectionConfiguration, DataCollectionObject
from org.netxms.client.objects import Node, Template

o = s.findObjectByName("Alexs-MBP")
config = session.openDataCollectionConfiguration(o.objectId)
for dc in config.items:
    dc.description = dc.description + " - TEST"
    config.modifyObject(dc)
config.close()

Make sure netxmsd is stopped
Then run "nxdbmgr unlock"

Stop netxmsd
Run "nxdbmgr reset-system-account"
Start netxmsd
Login as "system" with password "netxms".
Reset password in user manager and relock system account

Are you trying to login as "admin" or "system"?

Whole procedure should be like this:
1) stop netxmsd
2) run "nxdbmgr reset-system-account" to unlock "system" account
3) start netxmsd
4) login as "system" / "netxms"
5) In user manager change password any admin user
6) login as admin user and disabled "system" user

Quote from: radw on June 24, 2020, 06:35:02 PM

Quote from: Borgso on June 24, 2020, 09:18:06 AM
You can find how to reset admin password here: https://www.netxms.org/documentation/adminguide/advanced.html#troubleshooting

QuoteNew in version 2.1-M0.

Use following command to reset password and unlock account:

Code Select Expand

nxdbmgr reset-system-account

Hello, thanks for you help, however even after unlocking DB with nxdbmgr check (all ok) and then nxdbmgr reset-system-account (ok), when I tried to login on as admin with default password , web gui returns "connection error - access denied".

I also restarted netxmsd and tomcat7 services, but I got the same error.

Regards.

Hello.

Yes, you need to install agent on each machine (or enable SNMP, but I highly recommend to install agent).

Hello.

NetXMS plugin in official repo is old version (wee pushed pull request, but it's still pending) - you need to update it manually:

grafana-cli plugins uninstall radensolutions-netxms-datasource
cd /var/lib/grafana/plugins/datasources
git clone https://github.com/netxms/grafana.git radensolutions-netxms-datasource
systemctl restart grafana-server

Hello.

Web or desktop client?

1) upgrade to latest (3.3.314)
2) run "netxmsd -D5" (debug mode - level 5, app will stay in foreground) to see what's happening

1) Add new node without IP (or set it to 0.0.0.0), set correct SNMP port
2) Open node properties -> communications, set "Primary host name" to external IP and select checkbox "This is address of remote management node"
3) Do full configuration poll