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Topics - edin

#1
General Support / Linux agent problem
January 06, 2014, 03:04:25 PM
Hello,

I have one Linux machine where the NetXMS agent won't work. The new version (1.2.10) is installed succesfully and the agent starts also. See the following:

[06-Jan-2014 15:37:36.591] [INFO ] Additional configs was loaded from /etc/nxagentd.conf.d
[06-Jan-2014 15:37:36.591] [INFO ] Debug level set to 0
[06-Jan-2014 15:37:37.601] [INFO ] Subagent "/usr/local/lib/netxms/linux.nsm" loaded successfully
[06-Jan-2014 15:37:38.604] [INFO ] Listening on socket 0.0.0.0:4700
[06-Jan-2014 15:37:39.604] [INFO ] NetXMS Agent started
Agent running. Press Ctrl+C to shutdown.


But when I try to Poll the Configuration withing the Management Console, I get the following:

[06.01.2014 13:49:11] Poll request accepted
[06.01.2014 13:49:11] Starting configuration poll for node management Server SJJ
[06.01.2014 13:49:11] Checking node's capabilities...
[06.01.2014 13:49:11]    Checking NetXMS agent...
[06.01.2014 13:49:43] Capability check finished
[06.01.2014 13:49:43] Checking interface configuration...
[06.01.2014 13:49:43] Unable to get interface list from node
[06.01.2014 13:49:43]    Interface "unknown" is no longer exist
[06.01.2014 13:49:59] Interface configuration check finished
[06.01.2014 13:49:59] Checking node name
[06.01.2014 13:49:59] Node name is OK
[06.01.2014 13:49:59] Finished configuration poll for node management Server SJJ
[06.01.2014 13:49:59] Node configuration was not changed after poll
[06.01.2014 13:49:59] **** Poll completed successfully ****


And here is the Status Poll:

[06.01.2014 13:48:57] **** Poll request sent to server ****
[06.01.2014 13:48:57] Poll request accepted
[06.01.2014 13:48:57] Starting status poll for node management Server SJJ
[06.01.2014 13:48:57]    Starting status poll on interface unknown
[06.01.2014 13:48:57]       Current interface status is NORMAL
[06.01.2014 13:48:57]       Starting ICMP ping
[06.01.2014 13:48:57]       Interface is NORMAL for 12 polls (2 polls required for status change)
[06.01.2014 13:48:57]       Interface status after poll is NORMAL
[06.01.2014 13:48:57]    Finished status poll on interface unknown
[06.01.2014 13:48:57] Node is connected
[06.01.2014 13:48:57] Finished status poll for node management Server SJJ
[06.01.2014 13:48:57] Node status after poll is NORMAL
[06.01.2014 13:48:57] **** Poll completed successfully ****


No Firewall is turned on. Both machines 'see' each other (ICMP ping is working fine). The machine is up in the Management Console, but it has only one interface, unknown. On Object Details is says IsAgent = No.
Any help?

Best regards,
Edin