NetXMS Support Forum

After upgrading to 2.0M5 no data is collected anymore.
the timestamp for the values are all set to 01.01.1970 01:00:00

What could be the problem?

Thanks Edward.

Hi, After the upgrade to 2.0M5 we see extra interfaces being discovered.
Is there a way to disable this?
The interfaces are:
Loopback Pseudo-Interface
isatap.domain

Regards,
Edward

Hi,

I have the following error when compiling the agent 1.2.16 on Xenserver:

session.o: In function `InterlockedDecrement':
/mnt/netxms/1.2.16/netxms-1.2.16/src/agent/core/../../../include/nms_threads.h:1023: undefined reference to `__sync_sub_and_fetch_4'
/mnt/netxms/1.2.16/netxms-1.2.16/src/agent/core/../../../include/nms_threads.h:1023: undefined reference to `__sync_sub_and_fetch_4'
/mnt/netxms/1.2.16/netxms-1.2.16/src/agent/core/../../../include/nms_threads.h:1023: undefined reference to `__sync_sub_and_fetch_4'
collect2: ld returned 1 exit status
make[4]: *** [nxagentd] Error 1
make[4]: Leaving directory `/mnt/netxms/1.2.16/netxms-1.2.16/src/agent/core'
make[3]: *** [all-recursive] Error 1
make[3]: Leaving directory `/mnt/netxms/1.2.16/netxms-1.2.16/src/agent'
make[2]: *** [all-recursive] Error 1
make[2]: Leaving directory `/mnt/netxms/1.2.16/netxms-1.2.16/src'
make[1]: *** [all-recursive] Error 1
make[1]: Leaving directory `/mnt/netxms/1.2.16/netxms-1.2.16'
make: *** [all] Error 2


Any idea on how to solve this?
Thanks,

Edward

Hi,

We are getting segfaults on the netxmsd after upgrading to 1.2.16.
error is:

netxmsd[32695]: segfault at 7f62ef0d666c ip 00007f62f3806dd0 sp 00007f62ef09ad50 error 4 in libnxcore.so.1.0.0

OS is Oracle Linux (RedHat) 6.3 with kernel: 2.6.32-300.3.1.el6uek.x86_64
glibc version is glibc-2.12-1.80.el6_3.6.i686

this is one of the errors:

[15-Aug-2014 18:50:41.373] [ERROR] SQL query failed (Query = "INSERT INTO snmp_trap_log (trap_id,trap_timestamp,ip_addr,object_id,trap_oid,trap_varlist) VALUES (17210,1408121441,'172.30.108.252',109,'.1.3.6.1.4.1.9.9.171.2.0.2','.1.3.6.1.4.1.9.9.171.1.2.2.1.6.1.4.188.204.63.138.1.4.87.197.107.139.473 == ''¼Ì?''; .1.3.6.1.4.1.9.9.171.1.2.2.1.7.1.4.188.204.63.138.1.4.87.197.107.139.473 == ''WÅk''; .1.3.6.1.4.1.9.9.171.1.2.3.1.16.473 == ''8640000''; .1.3.6.1.4.1.9.9.171.1.4.2.1.1.2.473 == ''3''')"): You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''.1.3.6.1.4.1.9.9.171.1.2.2.1.6.1.4.188.204.63.138.1.4.87.197.107.139.473 == ''' at line 1

another error is:

[15-Aug-2014 13:28:24.612] [ERROR] SQL query failed (Query = "UPDATE alarms SET alarm_state=0,ack_by=87686256,term_by=30541662,last_change_time=87686256,current_severity=0,repeat_count=0,hd_state         =0,hd_ref='`Ò',timeout=0,timeout_event=51,message='Ò',resolved_by=0, ack_timeout=0 WHERE alarm_id=49001504"): You have an error in your SQL syntax; check the manual that corresponds to your MySQL          server version for the right syntax to use near ''`' at line 1

Hi,

I have an issue with thresholds. It looks like the event is not raised.
What I did:

On an existing node I added an new snmp DCI. (value is string)
On this DCI I have set a threshold (last polled value != ok) which raise SYS_THRESHOLD_REACHED.
Now after activating this DCI I see in the event monitor SYS_DCI_ACTIVE.
After polling cycle I see the value of the DCI is changed to unavailable, so the threshold is activated. ==>> all looks OK.
the only thing is that I do not see any event generated. I have set a policy to generate an alarm, but this alarm is not generated.

We recently upgraded to 1.2.16.

Hi,

Could you please tell me how to configure the reporting server feature?
I'm running 1.2.16. could not find anything in the documentation (yet).

Thanks,
Edward

Hi, I'm trying to us nxapush to push data for another node.
So my command is (from the netxms server): ./nxapush -o 1371 nearixvol0=12345
1371 is the id for the node I want the data.

nearixvol0 is the parameter I filled in when creating the DCI on node 1371. the dci type is set to push.
in the agent log I see:
[04-Apr-2014 08:49:15.024] [DEBUG] ProcessPushRequest: connection established
[04-Apr-2014 08:49:15.024] [DEBUG] ProcessPushRequest: received message CMD_PUSH_DCI_DATA
[04-Apr-2014 08:49:15.024] [DEBUG] PushData: "nearixvol0" = "12345"
[04-Apr-2014 08:49:15.024] [DEBUG] ProcessPushRequest: connection closed

On the node I see no data comming into the DCI.

Am I missing something?

Regards,
Edward

make[4]: Leaving directory `/mnt/netxms/1.2.12/server/netxms-1.2.12/src/server/core'
Making all in netxmsd
make[4]: Entering directory `/mnt/netxms/1.2.12/server/netxms-1.2.12/src/server/netxmsd'
  CXX    netxmsd-netxmsd.o
netxmsd.cpp: In function âBOOL ParseCommandLine(int, char**)â:
netxmsd.cpp:210: warning: use of âhâ length modifier with âsâ type character
netxmsd.cpp:232: warning: use of âhâ length modifier with âsâ type character
netxmsd.cpp: In function âint main(int, char**)â:
netxmsd.cpp:439: warning: use of âhâ length modifier with âsâ type character
  CXXLD  netxmsd
../core/.libs/libnxcore.so: undefined reference to `xmpp_stanza_add_child_ex'
collect2: ld returned 1 exit status
make[4]: *** [netxmsd] Error 1
make[4]: Leaving directory `/mnt/netxms/1.2.12/server/netxms-1.2.12/src/server/netxmsd'
make[3]: *** [all-recursive] Error 1
make[3]: Leaving directory `/mnt/netxms/1.2.12/server/netxms-1.2.12/src/server'
make[2]: *** [all-recursive] Error 1
make[2]: Leaving directory `/mnt/netxms/1.2.12/server/netxms-1.2.12/src'
make[1]: *** [all-recursive] Error 1
make[1]: Leaving directory `/mnt/netxms/1.2.12/server/netxms-1.2.12'
make: *** [all] Error 2


On the same machine 1.2.11 works well.
Thanks,
Edward

Hi,

I found out that the netxmsd is always running on 100% cpu.
We also face some issues where timeouts are reached to nodes where this is not actual the case.

Any suggestion to find the cause of this?
Regards,
Edward

Hi,

I'm having a problem with the logwatch on windows.
I'm getting this message in the agent log file: LogParser: file size differs for stat(6) and fstat...
but the file is actually not renamed. and because it is re-reading all of the records we get old errors over and over again.
What could cause this problem?

Thanks,
Edward

Hi,

I have the situation that the netxms server is adding itself as a node to the system many times.
New nodes are added with the same name. the ID is always different, so it is a new node.
I can't figure out why this is happening. we are running 1.2.10.
The agent on the server is running same version.
Thanks,
Edward

Hi,

I'm trying to configure the reporting option.
On server-side I have generated the report-generator.jar and added the options to the netxmsd.conf.
Now in the console I still can't do anything with the reports.
It gives an error:
'Load Reports' has encountered an error.
Failed to reports from the server: Communication failure

Am I missing something?
Where do I have to put the jrxml files? in the default installation 1.2.9 there is no jrxml file available.

Thanks for the help.

Hi,

We see high numbers in the poller queue waiting.
The count is increasing, but not decreasing.

netxmsd: sh queue
Condition poller                 : 0
Configuration poller             : 0
Topology poller                  : 0
Data collector                   : 0
Database writer                  : 0
Database writer (IData)          : 0
Event processor                  : 0
Network discovery poller         : 0
Node poller                      : 1227
Routing table poller             : 0
Status poller                    : 0

What could be the problem here?

Hi,

I'm getting an error when compiling the mib's from Citrix Branch repeater.
the error is:

[root@netxms01 mibs]# /netxms/bin/nxmibc ./APPACCELERATION-PRODUCTS-MIB.txt ./APPACCELERATION-SMI.txt ./APPACCELERATION-STATUS-MIB.txt ./APPACCELERATION-TC.txt ./CITRIX-COMMON-MIB.txt
NetXMS MIB Compiler  Version 1.2.9
Copyright (c) 2005-2013 Victor Kirhenshtein

Parsing source files:
   ./APPACCELERATION-PRODUCTS-MIB.txt
./APPACCELERATION-PRODUCTS-MIB.txt: ERROR 003: Parser error - syntax error, unexpected OBJECT_IDENTIFIER_SYM, expecting OBJECT_TYPE_SYM in line 40


I really don't know what this error is.

I have tried using the mib's in a mib browser, and it seems ok.
I have attached the mib which is failing.

Thanks for the help.
Edward

Hi,

I have deployed 1.2.9 in our network.
I'm having problems with the windows agent interface counters.
They show very large numbers (see attachment)
It is just the network which is showing weird values.
Other values seems correct.

I have compared them with the windows resource monitor.
The agent machine is windows 2008R2.