NetXMS Support Forum

Hi everyone -

I'm just passing along some info Victor helped us with during an upgrade to 1.2.5.

Our environment is Ubuntu 12.04/tomcat6.  When we upgraded from 1.2.4 to 1.2.5 we encountered this message when logging in to the thin client (see attached image):

   'Load MIB file on startup' has encountered a problem.  An internal error occurred during: "Load MIB file on startup".  Java heap space.

This may be obvious to some, but I thought I would post the solution here in case it will help someone in the future.  This is due to a tomcat stack size being configured too small on your server.  On Ubuntu 12.x, the right place to change this is:

    /etc/default/tomcat

Modify the JAVA_OPTS line in this file to increase the stack sizes (Xms and Xmx):

   JAVA_OPTS="-Djava.awt.headless=true -Xms1024m -Xmx2048m -XX:+UseConcMarkSweepGC"

Make sure you "un-comment" this line if it has a hash-tag in front of it.

Restart tomcat ("sudo /etc/init.d/tomcat6" restart OR "sudo service tomcat6 restart") and you should be all set.

Hope this helps someone along the way.

Hi -

Is it possible to have an acknowledgement of an alarm be "sticky" - as-in for it to stay acknowledged even if the same event repeats after it has been acknowledged?

Basically, the behavior we are looking for is when an alarm arrives - and is acknowledged - it will remain in an acknowledged state until it is terminated.

Thanks.

Thanks Victor -

That worked great.  Appreciate the quick response.

Hi -

I'm having trouble installing a working client & server on an Ubuntu 11.10 machine.

I'm able to get the v1.0.13 server compiled & running OK.  But what client should I be using (again, for Ubuntu/Linux)?  I don't see a matching version (e.g. 1.0.13 client) at https://www.netxms.org/download/archive/nxmc/ or https://www.netxms.org/download/archive/ so I tried 1.1.10 but it complained about protocol version differences (wouldn't let me sign on).

If I try installing the v1.1.10 server I get errors during the make process:

/usr/local/bin/nxmibc: error while loading shared libraries: libnxtre.so.5: cannot open shared object file: No such file or directory
make[3]: *** [install-exec-hook] Error 127
make[3]: Leaving directory `./installImages/netxms-1.1.10'
make[2]: *** [install-exec-am] Error 2
make[2]: Leaving directory `./installImages/netxms-1.1.10'
make[1]: *** [install-am] Error 2
make[1]: Leaving directory `./netxms/installImages/netxms-1.1.10'
make: *** [install-recursive] Error 1

Any suggestions?

Thanks.