Hello.
I am wondering if I can create event when I clicked to acknowledge or sticky acknowledge in context menu.
In fact, i am trying to make multi process with one click In my case :
When I clicked to sticky acknowledgement on an alarm, I want to
mail a service ticket to my network provider,
sms to my manager about this alarm,
sms to my boss about my alarm.
I see that I can do these by creating object tool but if I do so, i can not see if I send a ticket mail to my network provider and sent smss to people.
Is this possible ? thanks.
I am wondering if I can create event when I clicked to acknowledge or sticky acknowledge in context menu.
In fact, i am trying to make multi process with one click In my case :
When I clicked to sticky acknowledgement on an alarm, I want to
mail a service ticket to my network provider,
sms to my manager about this alarm,
sms to my boss about my alarm.
I see that I can do these by creating object tool but if I do so, i can not see if I send a ticket mail to my network provider and sent smss to people.
Is this possible ? thanks.