NetXMS Support Forum

Hi everyone ,
I am recently installed NetXMS 5.0.8 server . After Installing all server , client and web client . Everything working fine . But when  I seeing in the window 10 services  everything is running like netxms core server , netxms agent . netxms web UI jetty all are running fine as automatic local system log on as. But NetXms Reporting Server is not running anymore .

Previous version on same machine NetXMS 5.0.3,  all services are running fine without any issue.

But after upgrading it NetXms Reporting services is  stopped and not working . I have uninstall old version(5.0.3) and freshly  installed NetXms 5.0.8  but still same error : NetXMS reporting server not running.

I have tried to change netxms reporting server log on as local system to local services but still not running and vice versa  . I tried to reinstall and updated JAVA in window 10 . But still not reporting server not running. I have given localhost ip 127.0.0.1 but still not running . and also enabled reporting server in netxms server configurations.

When I am trying to run manual by window services to reporting server then error is given like this
 "Window could not start the netxms Reporting server on Local Computer. For more Information, Review the system log. If this is a non Microsoft service. Contact the service vendor & refer to service specific error code 4 "


In common demon log the following log reported : 

Info [4364] Apache common demon proc run  (1.3.1.0.64 bit ) started 
Info [4364] Running Service 'nxreportd' ..............
Info [14588] Starting Service .....
Error [8668] FindClass org/netxms/reporting/Startup failed
Error [14588] Failed to start Java
Error [14588] ServiceStart returned 4.
Info [4364] Run Service Finished
Info [4364] Apache common demon procrun finished 


and above this message is repeating with every restart of system and services and server.

Kindly help anyone I am struggling for this from last one week .

Thank you in advance.

Hi there, we have just tried 5.0.8 server install on Windows and nxreportd is working OK. Please let us know what java version you are running and kindly cross check your About info with attached.

Just to clarify - for reporting server java should be 11 or higher.

Thanks  @uldis . In my management client also showing JAVA version 17 . But my Installed JAVA 8 SE .  

Thank you for your feedback.

Quote from: combpl on September 30, 2024, 02:40:35 PMThanks  @uldis . In my management client also showing JAVA version 17 . But my Installed JAVA 8 SE . 

I encountered the same problem as you. My solution was to uninstall all java, including jre and jdk, and then reinstall jdk17. I found that jre may affect its operation.

Thank you @uldis and @hmjvaline for your support. I have uninstalled old version java 8 and reinstalled java 11 on my systems after that Reporting server is working fine .