NetXMS Support Forum

Hi, I need your help to enable email notifications for my reporting.
The execution and rendering are working fine — no issues there.
The SMTP channel is working as I do receive summary emails.
However, I'm not receiving the specific notification with the attached report file.

Reporthing server uses same configuration as alarm summary emails. However, currently does not send some of parameters configured in notification channel to the reporting server.
Reporting server is using javax.mail.transport to send emails. May be it's possible to configure additional parameters via java params when starting the reporting.

Can you show how you notification channel configuration looks like?

Yes, no problem! Thanks for your help — I appreciate it.
Please find the configuration attached.

Still waiting for help...

Some improvements were made in transferring SMTP params to the reporting server - that will be in next patch release. But this should not affect your system, as parameters that you have in your configuration were transferred before these improvements.

Can you share your reporting server log for the moment when it should send the email.
If you are on Linux, this command should show it:
journalctl -u nxreportd

Hello, sorry for the delay! Please find below the result of the journalctl command as requested.

Hello Teams,

I am just facing the same issues so how could i solve it.

Best regards,

Hi,

Please show value of
DefaultNotificationChannel.SMTP.Text
from Configuration->Server Configuration.

If above is set to "SMTP-Text", pls show configuration of SMTP-Text notification channel. If above is set to something else, pls show configuration of that notification channel.

Hi,

Thank you for your prompt response,

DefaultNotificationChannel.SMTP.Text = SMTP-Text

and the SMTP-Text configuration under notification channel is

Server =smtp.xxxxxxxxxxxxxxx
Port =25
TLSMode =NONE
Login =noreply_xxxxxxxxxxxxxxxxxxxxxx
Password =
FromAddr = noreply_xxxxxxxxxxxxxxxxxxxxxx
FromName = Netxms Server
IsHTML=no

What is your NetXMS Server version exactly?
Can you show reporting server log for the moment when - if you are on Linux, this command will show it
journalctl -u netxms-reporting.service
Also note, that if you changed some parameters in SMTP-Text notification channel properties you need to restart reporting server for the changes to have effect