NetXMS Support Forum

Hi Victor,

thanks for the info... Will test this again after next patch relase...

Greetings
Marco

Hi Victor,

looks like i having here a similar problem (NetXMS V3.8.366, Win10 64bit, MySQL 5.7): If i do a nxdbmgr check-data-tables i get the following error:


C:\NetXMS\bin>nxdbmgr.exe check-data-tables
NetXMS Database Manager Version 3.8.366 Build 3.8-366-gd7bdc676e2 (UNICODE)

Checking database (data tables only):
* Data tables                                                          [PASSED]
* Orphaned data tables                                                 [  62% ]
Data collection table tdata_2065 belongs to deleted object and no longer in use. Delete it? (Y/N)  (Yes/No/All/Skip) Y
SQL query failed (Cannot delete or update a parent row: a foreign key constraint fails):
DROP TABLE tdata_2065
* Orphaned data tables                                                 [ERROR ]
1 errors was found, 0 errors was corrected
Database still contain errors
Database check completed


Is the patch with DROP CASCADE for tdata tables in V3.8.366 in included?

Greetings
Marco

Hi Victor,

JAVA_HOME  was not set. AdoptOpenJDK is installed in V8 + V11, i deinstalled both (needed these only for the NextXMS Client). Then i reinstalled NetXMS WebUI as described in my last post.... Same errors in log..

After that, i deinstalled NetXMS WebUI an reinstalled it at another setup path (new patch: c:\NetXMS_WebUI)  an voila:  Service is starting and i can access NetXMS with the WebUI...

I would now leave the setup as it is....  Can i delete the  c:\netxms\bin\jre  path?  or is this jre needed for/from the NetXMS Server (i have the NetXMS Server installed at c:\NetXMS)

Greetings
Marco

Hi Victor,

i have gone thru following steps:

- deinstalled NetXMS WebUI (over Windows Program deinstallation)
- manually deleted c:\NetXMS\WebUI
- installed NetXMS WebUI with netxms-webui-3.8.262-x64.exe
- Service not comes up after installation
- change service user to System Account
- start service > service start fails  (please see log files, now there are more informations in log)

Greetings
Marco

Hi Victor,

first i installed it over the old version > not worked.

Then i deinstalled it, deleted the c:\netxms\webui manualy and reinstall (with jre) > not worked.

What for directorys i had to clean after doing a "normal" deinstall? Is the "c:\netxms\webui" the only one?

By the way: In the c:\netxms directory is also the NetXMS Server installed...

At WebUI install i let the suggested installation path ("c:\NetXMS") unchanged. NetXMS Web UI is installed in c:\NetXMS\WebUI. The JRE is installed in c:\NetXMS\bin\jre.

Is this correct?


Greetings
Marco

Hi Victor,

there are three files in the  C:\NetXMS\WebUI\logs  Directory:

commons-daemon.2021-04-13.log    (attached in the last post)
nxwebui-stderr.2021-04-13.log          (only one line of content  "Failed to start service.")
nxwebui-stdout.2021-04-13.log         (empty file)

Are there any log at other locations or can i activate verbose logging for the WebUI Service?

Greetings
Marco

Hello @all,

today i installed NetXMS Server V3.8.267: Server runs, no CRT Error from Agent... :-) ... Thanks for the Patch Viktor... :-)

I installed the WebUI Server V3.8.262 too, but the service doesn't start... I tried to run the service as "Lokales System" (as Frank suggested) but the service still doesn't start.

I attached the Log File from the WebUI service.. Maybe one of the Devs can take a look into it...


Greetings
Marco

Hi Victor,

thanks for the fast response. I try the new version at release and will post a feedback.

Greetings
Marco

Hi suphu,

many thanks for the infos... We have logwatch.nsm enabled at every NetXMS Agent installation. So, i would wait with the upgrade to 3.8, until a new version is available...

Are there any infos from the NetXMS developers for this (maybe) bug?

Greetings
Marco

Hey Frank,

thanks for the hint with the Service User...  :-)   I check it at my next try to install V3.8.

Have anyone any idea whats the "CRT Error" of the Agent means?  So i can take a look at my installation to find any errors or prerequesits that i need for the update to 3.8.226?

Greetings
Marco

Hello @all,

today i updated NetXMS Server (Windows 10 64bit, MySQL 5.7) from V3.7.130 to V3.8.226...

The NetXMS Server seems to run properly but the NetXMS WebUI + Reporting Server (both same Version as NetXMS Server) doesen't start.

The NetXMS Agent (at the NetXMS Server) drops thousands and thousand of errors per second in Windows Eventlog (Message: "CRT Error"). Open the NetXMS Console seems to hang in cause of the thousands of Windows Eventlog Alarms from Agent. We have high CPU Usage on NetXMS Server for the windows eventlog service in cause of the many Errors generated by Agent.

Due to this behaviour I have restored the complete NetXMS Server to the previous Version (V3.7.130).

Are there any prerequesits for V3.8.226 i have to do or install on NetXMS Server that i can upgrade to V3.8.226 ??


Greetings
Marco

Hello Victor,

i replaced the war file and now the WebUI is up again... 

Many thanks for the fast response and help...

Greetings
Marco

Where can i get the jetty version? I installed the WebUI with the NetXMS Windows Installer...

Hello @all,

with WebUI V3.5.103 we get the following Error if we access the NetXMS Admin Panel in browser (System is Win10 64bit, NetXMS Server V3.5.90):

-----------------------------------------------------
HTTP ERROR 404

Problem accessing /. Reason:

    BridgeServlet: /

Powered by Jetty://
-----------------------------------------------------

Have anyone this issue too?

Greetings
Marco

Hello @all,

the download from the WebUI Installer (https://www.netxms.org/download/releases/3.4/netxms-webui-3.4.318-x64.exe) leads to an 404 HTTP Error.

Can anyone fix this, please...  Many thanks.

Greetings
Marco