Hi,
We have NetXMS 4.4.2 running on a Windows 2019 server for a few months, however after the server was restarted yesterday we are no longer able to connect. The netxmsd.exe process is running and taking ~50% CPU, but looking at the netxmsd.log it appears to freeze mid startup. (see attached)
I ran nxdbmgr check and check-data-tables with clean results, tried reinstalling NetXMS, installed on a different machine and pointed to same database, but all with the same results.
I suspect something got corrupted in the database and is causing the server to lock up.
We're using MSSQL Server 2016 and the ODBC driver. The database is accessible through SQL management studio and appears to be otherwise healthy (as also attested by nxdbmgr)
Are there any further troubleshooting steps I can take?
I can provide debuglevel 9 logging or other detailed information via private message if needed. I haven't found any "smoking gun" error messages so far, unfortunately.
Should I try an update to a later version?
Thanks in advance!
We have NetXMS 4.4.2 running on a Windows 2019 server for a few months, however after the server was restarted yesterday we are no longer able to connect. The netxmsd.exe process is running and taking ~50% CPU, but looking at the netxmsd.log it appears to freeze mid startup. (see attached)
I ran nxdbmgr check and check-data-tables with clean results, tried reinstalling NetXMS, installed on a different machine and pointed to same database, but all with the same results.
I suspect something got corrupted in the database and is causing the server to lock up.
We're using MSSQL Server 2016 and the ODBC driver. The database is accessible through SQL management studio and appears to be otherwise healthy (as also attested by nxdbmgr)
Are there any further troubleshooting steps I can take?
I can provide debuglevel 9 logging or other detailed information via private message if needed. I haven't found any "smoking gun" error messages so far, unfortunately.
Should I try an update to a later version?
Thanks in advance!